Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
What this role is all about
As a Mid-Market Customer Growth Executive, you will play a key role in driving customer satisfaction, retention, and business growth across a portfolio of assigned clients. You will build trusted client relationships, support account performance, and collaborate across teams to deliver strong customer outcomes. Working closely with internal stakeholders, you will ensure clients receive the right support, product adoption guidance, and operational setup needed to grow successfully with Infobip. This role is ideal for someone who enjoys working with customers, analyzing business performance, and coordinating across functions in a fast-paced, global technology environment.
What you’ll do
- Build and maintain trusted relationships with assigned Tier 2 clients through regular meetings, strategic discussions, and ongoing account support
- Drive customer growth by monitoring key business metrics including gross profit, margin percentage, cross-sell opportunities, and net revenue retention
- Coordinate cross-functional teams including Customer Success, Sales Engineers, Customer Support, Platform Operations, Revenue Assurance, and Procurement to address client needs
- Support customer onboarding and account setup activities including sender registration, route management, content filtering setup, and account maintenance
- Analyze customer traffic and business performance to identify growth opportunities, mitigate risks, and react quickly to changing business needs
- Collaborate with the Self Service team to ensure smooth customer transitions between managed services and self-service models
- Maintain accurate records of customer activities, engagements, and opportunities in Salesforce and other internal systems
What makes you a strong fit
- Minimum 3 years of experience in commercial, customer-facing, account management, customer success, or sales-related roles
- Strong communication and relationship-building skills with a customer-oriented mindset
- Ability to coordinate multiple stakeholders and manage priorities in a fast-paced environment
- Analytical mindset with an interest in business performance metrics and customer growth
- Comfortable working with data and internal tools to monitor account performance and customer activity
- Proactive, organized, and eager to learn about products, markets, and customer business models
- Fluent in English, both spoken and written
Nice-to-have qualifications
- Familiarity with CRM tools such as Salesforce or data analysis platforms
- Experience working in SaaS, CPaaS, or telecommunications industry environments
- Experience collaborating with cross-functional operational and technical teams
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
#LI-KS4Skills Required
- Minimum 3 years in commercial, customer-facing, account management, customer success, or sales-related roles
- Strong communication and relationship-building skills
- Ability to coordinate multiple stakeholders and manage priorities in a fast-paced environment
- Analytical mindset and comfort working with data and internal tools to monitor account performance
- Fluent English, spoken and written
- Familiarity with CRM tools such as Salesforce or data analysis platforms
- Experience in SaaS, CPaaS, or telecommunications industry environments
- Experience collaborating with cross-functional operational and technical teams
Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
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Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
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Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
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Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
Infobip Insights
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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