Mid-Market Account Executive

Company Overview:

AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.

Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.

We’ve started by reimagining the enterprise customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

Team:

Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview:

As a Mid-Market Account Executive, you will play a pivotal role in growing Maven’s customer base and expanding relationships within the mid-market segment. You’re a goal-oriented and strategic thinker who can work through a value-based sales approach to effectively meet customer needs. Your primary focus will be to create and execute a repeatable sales process to close new deals and expand existing accounts.

This is a hybrid position (3 days per week) out of our Boston, MA office.

What You’ll Do:

• Develop and manage relationships with mid-market executives, particularly in line-of-business and IT roles.
• Drive both new business acquisition and account expansion, balancing a mix of hunting and farming approaches.
• Conduct and tailor product demos to address customer pain points, using real-time data and relevant scenarios.
• Collaborate with internal teams on API connections and knowledge ingestion to customize solutions and create impactful technical presentations.
• Create video content for demos and presentations to visually demonstrate the value and functionality of Maven’s solutions.
• Set and maintain a high personal standard for achieving sales goals through disciplined execution.
• Self-prospect 5-10 meetings per month with a world class technology stack

Who You Are:

• 3+ years of experience in mid-market sales, with a focus on technical sales involving product demos, API integrations, and content creation.
• Proven track record of closing business within the Customer Experience or Customer Support markets, with technical insight into support solutions.
• Ability to work with and sell to senior-level decision-makers within Customer Support, Customer Success, and IT.
• Familiarity with technical tools, API connections, and video creation software for building and presenting demos.
• Strong business acumen, with a hands-on, strategic approach to identifying and solving customer challenges.
• Passion for customer-centric solutions, delivering results, and effectively communicating complex technical concepts to diverse audiences.
• Bachelor’s degree in Business, Engineering, or related field; MBA or technical certification is a plus.

Compensation:

This position offers a base salary range of $112,500 annually, with total on-target earnings (OTE) of $225,000 when achieving performance targets. Top performers have the potential to exceed target earnings through our performance-based commission plan.

What We Offer:

• High Impact in cutting-Edge field: Be at the vanguard of AI innovation.
• Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.
• Inclusive Culture: A diverse and welcoming work environment where everyone’s voice is heard.

What unites us is our Values and the passion we share to live by them:

• Do right for our customers
• We are data-driven
• Be entrepreneurial
• Strive to be better, together

MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.

Join us in changing the face of enterprise customer support.