The Role
Provide technical support for hardware, software, and network issues via email, phone, and in-person. Manage tickets, user accounts, software installs, inventory, and security compliance. Collaborate with IT teams to implement and support solutions and meet SLAs.
Summary Generated by Built In
- Provide timely and effective technical support to end-users via various channels (e.g., email, phone, in-person) for hardware, software, and network-related issues.
Track, prioritize, and resolve IT incidents and service requests using our ticketing system, ensuring that all issues are resolved within established service level agreements (SLAs). - Diagnose and resolve technical issues related to desktops, laptops, mobile devices, printers, and other hardware/software components.
- Create, modify, and deactivate user accounts in various systems (e.g., Active Directory, email, applications) as per company policies.
- Install, configure, and update software applications and operating systems on end-user devices.
- Assist in the procurement of IT hardware and maintain accurate inventory records.
- Ensure that all systems and devices are compliant with company security policies and assist in implementing security best practices.
- Work closely with other IT team members and departments to implement and support IT solutions.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Minimum of 3 above years proven experience in providing IT support in a professional environment.
- Proficient in Windows and/or macOS operating systems.
- Familiarity with Microsoft Office Suite and other common business applications.
- Basic networking knowledge (e.g., TCP/IP, DNS, DHCP).
- Experience with troubleshooting hardware and software issues.
- Ability to analyze and resolve complex technical issues independently.
Qualified and Interested candidates can forward their CVS to [email protected] using the job tittle as the subject of the
mail.
Skills Required
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
- Minimum of 3 years proven experience in providing IT support in a professional environment
- Proficient in Windows and/or macOS operating systems
- Familiarity with Microsoft Office Suite and other common business applications
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Experience with troubleshooting hardware and software issues
- Ability to analyze and resolve complex technical issues independently
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The Company
What We Do
ModusLights Technologies is an industry expert in Business Process Outsourcing (BPO) services, providing a wide range of intelligent technology solutions to small, medium, and enterprise customers. Their offerings include call center solutions, IT/tech support excellence, efficient back office support, strategic marketing solutions, and virtual assistant expertise, designed to help businesses across various industries stay ahead through innovation and technology.
