Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
The Microsoft Technical Strategist (MTS) - will be responsible for supporting the pre-sales motions of the Microsoft Digital Innovation Group, and the sales teams in their corresponding industry space at SHI. This role focuses on pre-sales activities, including industry-specific Microsoft partner engagements and service offerings.
The MTS will report to the Manager - Microsoft Digital Innovation. The MTS is expected to spend time interfacing and building relationships with existing and potential SHI customers, the SHI Microsoft sales team and other internal support organizations. They will assist in the adoption, education, advisory services, and effective use of Microsoft solutions. The MTS must be a continuous learner and curious about current and future utilization of Microsoft technologies.
This position is a remote position with Home Office setup as determined by SHI management.
Role Description
Build and maintain relationships with Microsoft Customer Technical Specialists
Identify gaps in the market and spot opportunities to drive customer SHI value
Lead internal training sessions on Microsoft solutions from engineering and sales perspectives
Engage with Microsoft support resources to ensure efficient and accurate communication with customers
Collaborating with sales teams on strategic customer planning and opportunity development
Consult on Microsoft products, implementation, and adoption strategies
Develop demos for popular Microsoft use cases to drive professional services engagements, licensing upsells, and customer adoption
Achieve technical Microsoft certification as needed
Assist with the development of Microsoft partner engagements, client demos, and pre-sales strategies
Deliver Microsoft partner engagements in the pre-sales space
Documentation and updates of opportunities within corresponding SHI internal tools
Behaviors and Competencies
Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs.
Innovation: Can lead innovation initiatives, adapt to significant changes in project scope, and drive innovation across teams or departments.
Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
Training: Can proactively seek out areas of improvement, initiate training programs, and contribute to innovative learning methods.
Consultative Sales: Can proactively seek out potential customers, initiate sales conversations, and contribute innovative ideas to improve the sales process.
Analytical Thinking: Can synthesize complex data, identify patterns, draw insights, and present findings clearly and understandably.
Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.
Strategic Thinking: Can analyze situations and can lead the development and execution of strategic initiatives.
Willingness to Learn: Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.
Empowering Others: Can delegate tasks effectively, providing others with the opportunity to take on responsibilities and develop their skills.
Skill Level Requirements
Ability to effectively communicate and collaborate with C-suite executives, ensuring alignment of strategic initiatives and organizational objectives - Intermediate
Other Requirements
3-5 years of experience in a similar role
Certifications Required within 180 days of hire: 1x Associate Level+ Microsoft Certifications
Ongoing Certification Requirements: Acquire accreditations and meet other training requirements throughout the lifetime of the role
Position requires travel to company events and meetings
Ability to travel 10%
The estimated annual pay range for this position is $100,000 - $200,000 which includes a base salary plus bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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What We Do
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience. Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization. Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers. Execute your IT vision with stress-free, scalable solutions you – and your people – will love. SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
