Microsoft Teams and Zoom support

Scope: 

• Works on complex assignments requiring a high degree of initiative

• Requires minimal oversight and is proactive. May act as a team leader.

Your Roles and Responsibilities:

• System Configuration and Maintenance

  • Configure Teams and Zoom systems to optimize performance, user experience, and security, including settings for video quality, audio clarity, recording options, and access controls.

  • Actively manage version control to ensure compatibility with integrated systems.

  • Regularly update and maintain AV systems to address security vulnerabilities, improve performance, and ensure compatibility with new technologies.

  • Troubleshoot and resolve technical issues related to AV systems, including hardware failures, software conflicts, and network connectivity problems.

  • Provide timely support for AV system emergencies, such as equipment failures during critical meetings or events.

• Technical Support

  • Provide technical support to users, including training on system usage, troubleshooting assistance, and remote support.

  • Respond to user inquiries and resolve issues in a timely and professional manner, ensuring high levels of customer satisfaction.

  • Develop and maintain user manuals, training materials, and knowledge base articles to support system usage.

• System Monitoring and Security

  • Use tooling to track system performance, identify potential issues, and proactively address problems.

  • Implement security measures to protect AV systems from unauthorized access, data breaches, and cyberattacks, including encryption, access controls, and regular security audits.

  • Develop and maintain disaster recovery plans to ensure business continuity in the event of system failures or outages.

Required Qualifications/Skills:

• High school diploma or general education degree (GED) 8+ years’ related experience and/or training; or equivalent combination of education and experience

• Manages multiple tasks and deadlines

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Ability to think and work independently

• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment

• Excellent written and oral communication skills and strong customer service skills

• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings

• Ability to work day, evening or weekend shifts and travel to support a distant event if required

• Must have valid driver’s license and safe driving record

Preferred Qualifications: 

• Various certifications