Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
This position is a hybrid position that reports to Austin, TX as required for business needs as determined by SHI management.
Role Description
Primary focus on retention and growth sales of strategic Microsoft Agreements.
Support sales with customer engagements as the Microsoft subject matter expert
Manage ongoing customer engagement on upcoming Microsoft milestones, including but not limited to renewal agreements and yearly true-ups
Works with customers to determine ideal business outcomes and position SHI professional managed service offerings
Working knowledge of the core Microsoft products, licensing strategies, and all operational aspects of Microsoft Enterprise Enrollments (i.e., contracts, order processing, MSLI, MLS analysis, etc.).
Assists in training SHI Sales teams on Microsoft products & programs and how customers can benefit from using core products.
Behaviors and Competencies
Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
Time Management: Can generally use time effectively but may occasionally struggle with prioritizing tasks, meeting deadlines, or maintaining work-life balance.
Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.
Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
Digital Acumen: Can identify opportunities to use digital tools for improvement and propose digital solutions.
Consultative Sales: Can identify customer needs, propose suitable products or services, and take action to close sales without explicit instructions.
Continuous Improvement: Can identify moderate areas for improvement and implement moderate changes.
Relationship Building: Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions.
Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.
Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification.
Skill Level Requirements
The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic
Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Basic
Proficiency in utilizing Cisco's suite of tools such as CCW, Connect the Dots, EOL/EOS Newsletters, Webex Teams, Datasheets, Installation Guides, and Customer Service Hub to support technical and sales-related tasks - Basic
Ability to understand and articulate various security technologies, including firewalls, endpoint protection, email security, and identity management, to identify and address customer security challenges - Basic
Skilled in providing guidance and mentorship to teams to enhance their performance and support their professional development - Basic
Other Requirements
Completed Bachelor’s Degree or relevant work experience required
1-3 year of experience in Sales, Sales Support, Information Technology, or a similar role
Ability to travel up to 10%
LI-EK1
The estimated annual pay range for this position is $70,000 - $150,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Top Skills
What We Do
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience.
Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization.
Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers.
Execute your IT vision with stress-free, scalable solutions you – and your people – will love.
SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
