Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
The position serves as a central resource for tool governance, process optimization, and enablement for Microsoft Account Executives (MAE), Microsoft Customer Success Specialists (CSS), Microsoft Licensing Executives (MSLE), Microsoft Inside Account Managers (MIAM), and related leaders and stakeholders.
Role Description
Project Enablement
Maintain approximately 40 Trello boards across five districts
Assist with maintaining accurate enrollment, workflow, and checklist data
Monitor deadlines and ensure timely communication to stakeholders
Identify process gaps and partner with stakeholders to implement process improvements
Serve as a subject matter expert for Trello and workflow tools, including troubleshooting and issue resolution
Provide workflow insights and recommendations to leadership
Respond to inquiries related to workflows, records, and processes
Collaborate cross‑functionally to ensure workflow alignment and task execution
Training & Team Enablement
Serve as the primary training coordinator for Microsoft-aligned teams, supporting topics such as Microsoft licensing, tools, workflows, and operational best practices
Maintain a master Trello training board containing presentations, guides, and recorded training modules
Create onboarding training boards from the master template for new Microsoft‑aligned roles and their designated mentors
Facilitate ongoing refresher training related to licensing updates, workflow changes, and program evolution
Partner with leadership to identify training needs and close skill gaps
Track training participation and completion to ensure measurable outcomes
Maintain current expertise in Microsoft licensing programs and contract requirements
Support train‑the‑trainer initiatives and continuous improvement efforts
Behaviors and Competencies
Organization: Can maintain a clean and organized workspace and follow simple organizational systems when assigned.
Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines.
Communication: Can communicate simple ideas and information clearly.
Collaboration: Can demonstrate a willingness to contribute to team tasks and responsibilities when assigned.
Problem-Solving: Can demonstrate a willingness to address and resolve problems when they arise.
Detail-Oriented: Can demonstrate an ability to follow instructions and complete tasks as assigned.
Adaptability: Can demonstrate a willingness to accept feedback and adjust to new tasks or changes in the workplace.
Follow-Through: Can demonstrate a willingness to complete assigned tasks and responsibilities on time.
Documentation: Can follow established templates and guidelines to produce clear and accurate documentation when assigned.
Multi-Tasking: Can demonstrate a willingness to take on multiple tasks and responsibilities when assigned.
Skill Level Requirements
Strong interpersonal skills - Basic
Ability to work independently or in a team-oriented environment - Basic
Ability to effectively prioritize and execute tasks - Basic
Ability to manage shifting demands and timelines by utilizing analytical and problem-solving skills - Basic
Proficient with Microsoft Office products - Basic
Other Requirements
Associate’s degree or higher, 5 years of relevant industry experience
1+ year of experience supporting Microsoft licensing, renewals, or maintenance programs preferred
1+ year of experience delivering training, with training on Microsoft programs, products, or licensing preferred
Travel may be expected up to 30% based on business needs
Preferred Certifications: Project Management Professional (PMP), or Microsoft certification
Experience with project management tools such as Trello, Jira, Monday.com, or similar platforms
Sales or technical enablement experience
Strong presentation and facilitation skills
Experience managing Microsoft agreements or working as a Licensing Solution Provider (LSP)
Comfort operating in team‑selling environments and across organizational levels
Interest in technology and business operations
The estimated annual pay range for this position is $60,000- $80,000 which includes a base salary plus bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Skills Required
- Associate's degree or higher
- 5 years of relevant industry experience
- 1+ year of experience supporting Microsoft licensing
- 1+ year of experience delivering training on Microsoft programs
- Experience with project management tools such as Trello, Jira, or Monday.com
SHI International Corp. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SHI International Corp. and has not been reviewed or approved by SHI International Corp..
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Healthcare Strength — Feedback suggests the medical, dental, vision, and pharmacy offerings are comprehensive, with multiple plan options, telemedicine access, and solid ancillary coverage.
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Wellbeing & Lifestyle Benefits — Feedback suggests onsite fitness centers, wellness programs that can reduce premiums, and discounts/purchase programs provide meaningful lifestyle support.
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Strong & Reliable Incentives — Feedback suggests commission structures in sales and premium totals in certain technical presales roles create notable upside potential for strong performers.
SHI International Corp. Insights
What We Do
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience. Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization. Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers. Execute your IT vision with stress-free, scalable solutions you – and your people – will love. SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
