Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Role Description
Represent SHI as the primary contact for customer interactions.
Act as a liaison between Outside Sales, customers, and SHI internal departments.
Provide excellent customer service and support to both customers and the outside sales team.
Create pricing quotes for IT requirements, including hardware, software, renewals, and services.
Engage in large customer deals, manage deal registration, and track progress using the CRM tool.
Provide sourcing, product quotes, pricing, and information to the outside sales team.
Enter purchase orders and provide order status updates to Outside Sales and customers.
Participate actively in team meetings with managers for updates and changes.
Set up conference calls between Outside Sales, customers, vendors, and internal teams.
Proactively resolve issues related to product returns, invoicing questions, and customer concerns.
Behaviors and Competencies
Communication: Can communicate simple ideas and information clearly.
Follow-Up: Can demonstrate a willingness to follow up on tasks and responsibilities when reminded or prompted.
Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines.
Detail-Oriented: Can demonstrate an ability to follow instructions and complete tasks as assigned.
Organization: Can maintain a clean and organized workspace and follow simple organizational systems when assigned.
Problem-Solving: Can demonstrate a willingness to address and resolve problems when they arise.
Critical Thinking: Can understand and identify the strengths and weaknesses of an argument.
Adaptability: Can demonstrate a willingness to accept feedback and adjust to new tasks or changes in the workplace.
Teamwork: Can understand the importance of teamwork and is developing the ability to contribute effectively to team efforts.
Skill Level Requirements
Ability to grow existing customer relationships - Basic
Ability to learn new concepts and processes quickly - Basic
Proficiency in account management - Basic
Ability to excel in a team selling environment - Basic
Proficiency in stakeholder management - Basic
Other Requirements
Completed Bachelor’s Degree with a 3.0 cumulative GPA, or experience in a Customer Service role in a corporate or office setting preferred
The base salary range for this position is $45,000 - $95,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus, are $55,000 - $100,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Top Skills
What We Do
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience. Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization. Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers. Execute your IT vision with stress-free, scalable solutions you – and your people – will love. SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
