The Microsoft Dynamics Technical Lead, reporting into GTech Enterprise Systems, is accountable for delivering scalable, secure, and standards‑based solutions across Grant Thornton’s Microsoft Dynamics CRM ecosystem.
This role serves as the de facto technical authority for all Microsoft Dynamics capabilities, owning the “how and when” of solution design and execution to support standard business as usual operational needs as per the MS Dynamics roadmap demands, as well as Grant Thornton’s ERP rollout strategy, and growth through Mergers & Acquisitions (M&A).
You will lead internal and external technical teams to design, configure, integrate, and deploy Dynamics solutions across our expanding global platform, ensuring alignment with enterprise architecture, SDLC standards, and a cloud-first, out-of-the-box implementation approach.
In partnership with Enterprise Architecture, Enterprise Data & Analytics, and M&A teams, this role is responsible for designing repeatable, scalable data migration and integration patterns to onboard acquired firms into the firm’s Dynamics-based CRM landscape.
Success in this role requires deep Microsoft Dynamics expertise, strong leadership of distributed technical teams, and the ability to translate business requirements into scalable, supportable enterprise solutions, while maintaining a forward-looking roadmap.
Your day-to-day responsibilities include
Technical Leadership & Delivery
- Lead end-to-end delivery of Microsoft Dynamics solutions across the global firm
- Own solution design, ensuring requirements are translated into scalable, compliant technical architectures
- Direct configuration, development, extensions, integrations, and reporting across Dynamics 365 and Power Platform
- Serve as the firm’s senior technical advisor and SME for Microsoft Dynamics, including roadmap and capability evolution
ERP & M&A Enablement
- Define and lead integration efforts between Dynamics and the firms new ERP system
- Architect and oversee M&A onboarding solutions, including:
- Data migration frameworks
- Integration patterns
- Carve-in/carve-out strategies
Architecture & Integration
- Partner with Enterprise Architecture to align Dynamics solutions with enterprise standards and integration patterns
- Collaborate with Enterprise Data & Analytics to define data models, governance, and reporting strategies
- Oversee integrations using APIs, middleware, and event-driven architectures across enterprise platforms
Delivery Governance & Quality
- Ensure adherence to GTech SDLC standards, including:
- Requirements traceability
- Design governance (Design Review Board)
- Testing strategy (unit, SIT, regression, UAT)
- Release and deployment management
- Lead technical teams including developers, integration specialists, data engineers, and system integrators
- Manage vendor and system integrator delivery quality and performance
Testing, Releases & Operations
- In alignment with the testing organization, oversee testing execution across all phases including SIT, regression, and UAT support
- Manage Microsoft release cycles and platform updates, assessing impacts and ensuring adoption readiness
- Support go-live readiness, cutover planning, and post-go-live hyper care
Security & Compliance
- Ensure all Dynamics solutions comply with enterprise security, risk, and data privacy requirements
Business Partnership
- Partner with business stakeholders, product owners, and SMEs to:
- Clarify requirements and acceptance criteria
- Conduct end-to-end impact assessments
- Align to out-of-the-box capabilities before customization
- Maintain and execute against a rolling Dynamics capability roadmap
Technical Skills and Qualifications
- Bachelor’s degree required; advanced degree preferred
- 12+ years of progressive experience delivering global enterprise Microsoft Dynamics 365 solutions
- Proven experience leading full lifecycle implementations (design, build, test, deploy)
- Strong knowledge across Dynamics modules, including:
- Customer Engagement (Sales, Service, Marketing)
- Power Platform (Power Apps, Power Automate, Dataverse)
- Hands-on experience with:
- Dynamics architecture and customization frameworks
- Integrations (APIs, Azure Integration Services, middleware)
- Data migration tools and strategies
- Security models and role configuration
- Strong understanding of:
- Enterprise SDLC and release management
- Testing methodologies and quality assurance
- Agile delivery frameworks (SAFe preferred)
- Experience leading global, distributed technical teams
- Experience managing system integrators and external vendors
- Experience supporting large-scale CRM transformations and M&A integration efforts is a plus
- Strong analytical, problem-solving, and decision-making skills
- Exceptional communication skills with the ability to translate complex technical concepts to business stakeholders
- Ability to influence cross-functional teams and drive alignment across enterprise initiatives
The base salary range for this position is between $187,500 and $359,400. Placement within the pay range is at Grant Thornton’s discretion, and it is based on multiple factors, including but not limited to, job -related knowledge/skills, experience, business needs, progression within the role, geographic location, and internal equity. At Grant Thornton, compensation decisions are dependent upon the facts and circumstances of each position and candidate.
About UsAt Grant Thornton, we believe in making business more personal and building trust into every result – for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It’s what makes us different, and we think being different makes us better.
In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services.
In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture.
Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets. About the TeamThe team you’re about to join is ready to help you thrive. Here’s how:
- Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave and are paid for firm holidays that fall within their internship period.
- Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Seasonal employees may also be eligible to participate in the firm’s 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave.
Skills Required
- Bachelor's degree
- Advanced degree
- 12+ years delivering global enterprise Microsoft Dynamics 365 solutions
- Proven experience leading full lifecycle implementations (design, build, test, deploy)
- Strong knowledge of Dynamics Customer Engagement modules (Sales, Service, Marketing)
- Experience with Power Platform (Power Apps, Power Automate) and Dataverse
- Hands-on experience with Dynamics architecture and customization frameworks
- Integrations experience (APIs, Azure Integration Services, middleware)
- Data migration tools and strategies experience
- Experience with security models and role configuration in Dynamics
- Strong understanding of enterprise SDLC and release management
- Testing methodologies and quality assurance (unit, SIT, regression, UAT)
- Understanding of Agile delivery frameworks
- SAFe experience
- Experience leading global, distributed technical teams
- Experience managing system integrators and external vendors
- Experience supporting large-scale CRM transformations and M&A integration efforts
- Strong analytical, problem-solving, and decision-making skills
- Exceptional communication and ability to translate technical concepts to business stakeholders
- Ability to influence cross-functional teams and drive alignment
What We Do
Forget what you think you know about professional services. We go beyond what’s expected and help others do the same. Grant Thornton is the U.S. member firm of Grant Thornton International Ltd, one of the world’s leading independent audit, tax and advisory firms. That means our network has more than 60,000 professionals in more than 135 countries who are ready to help public and private organizations of all sizes take on today’s challenges. But what sets us apart isn’t just what we do – it’s how we do it. Here, we believe in making business more personal and building trust into every result. We’re collaborators – obsessed with quality and ready for anything – who understand the value of strong relationships. It’s how we challenge the expectations of business and empower our people and clients to do it, too. One thing we won’t do? Grant Thornton LLP will never request money or any form of payment for services via social media. Please report any concerns at 1-800-810-3503. "Grant Thornton” refers to Grant Thornton LLP, the U.S. member firm of Grant Thornton International Ltd (GTIL). GTIL and the member firms are not a worldwide partnership. Services are delivered by the member firms. GTIL and its member firms are not agents of, and do not obligate, one another and are not liable for one another’s acts or omissions. Please see grantthornton.com for further details.
