Your Journey at Crowe Starts Here:
At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.
Job Description:
Microsoft Dynamics Customer Engagement Consultant
Practice Area: Microsoft + Dynamics / Customer Engagement (CRM) Consulting
Your Journey at Crowe Starts Here
At Crowe, you’ll help clients transform their customer-facing operations through Microsoft Dynamics 365 Customer Engagement (CE). We combine deep industry specialization with technology expertise to deliver real value—optimizing business processes, improving customer experiences, and enabling scalable technology solutions. If you’re someone passionate about bridging business and technology and delivering high-impact CRM implementations, this is your role.
What We’re Looking For
Required Qualifications:
Bachelor’s degree in computer science, MCA, MIS, Information Systems or engineering fields, or equivalent experience.
7 – 10+ years of relevant experience.
Experience with Dynamics CRM / Dataverse Product Modules (Sales/Marketing/Customer Service).
Understanding of object-orient programming (OOP) and Design Patterns.
Experience with CRM/Dataverse customizations with basic and advanced configurations.
2+ years of experience with C#, HTML, CSS, JS/jQuery.
Experience with CRM Plugins / Workflows / Actions concepts.
Experience with SQL Server Reporting Services and / or Power BI reporting concepts.
Experience with Dynamics CRM / Dataverse Product Modules (Sales/Marketing/Customer Service).
Understanding of CRM Solution Management concepts.
Understanding of Security Management Concepts (security roles, privilege, teams, access team, field level security, Hierarchy Security…).
Experience of JavaScript framework such as Type Script, React, Angular, or similar….., a plus.
Experience with data migration (SSIS packages using Kingsway, out of the box wizard, or console).
Experience working with Power Automates (MS Flow).
Experience working with MS Portal/Power Portal/Power Pages.
Familiarity with building SaaS solutions using Azure services such as Service Bus, Azure SQL Database, Azure Data Factory, Azure Functions, API Manager, and Azure App Services.
2+ years of experience with agile environments.
Experience leveraging Azure DevOps (ADO) or Jira for work item management and CI/CD automation, as well as Git for version control.
Experience with Dynamics CRM / Dataverse Product Modules (Sales/Marketing/Customer Service).-----This line will cover functional area
Technology certifications, a plus.
We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.
Our Benefits:
At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!
How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!
More about Crowe:
Crowe Capability Center – India, operating under the legal entity C3 India Delivery Centre LLP (formerly known as Crowe Horwath IT Services LLP) is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.
Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.
We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.
What We Do
YOUR GLOBAL ALTERNATIVE FOR M&A, TRANSACTION SUPPORT AND VALUATION Global Corporate Advisors (GCA) is a coordinated group of legally independent member firms with specialized competencies in cross-border M&A advisory, transaction support and integration consulting services. We add value to your deal team through our: Seamless global connectivity Single point of contact for each assignment Local country competence Understanding of cross-border business issues GCA is a niche specialty of Crowe Global, the eighth largest global network of accounting and consulting firms, with offices in 129 countries and over 35k partners, professionals and staff.
