Microsoft Dynamics CRM

Posted 11 Days Ago
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Norwood, MA, USA
In-Office
Mid level
Information Technology • Professional Services • Software • Consulting
The Role
Lead requirements gathering and JAD sessions, design and configure Microsoft Dynamics CRM solutions (marketing, service management), run CRM migrations and end-to-end implementations, validate deployment frameworks, manage MSCRM module configuration, and support production SLA processes.
Summary Generated by Built In
Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description

  • At least 2 years of experience in creating requirement specifications based on Architecture/Design /Detailing of Processes.
  • At least 2 years of experience in conducting JAD sessions, Requirement Workshops
  • At least 2 years of experience in Microsoft Dynamics CRM, Marketing, Dynamics CRM Service Management and Dynamics CRM Configuration.
  • Hands on Dynamics CRM implementation experience. Should have worked on minimum one CRM migration project, one end to end implementation project. Minimum one project in CRM 2015 or CRM
  • Have managed configuration of MSCRM modules, be able to liaison with customer teams to glean relevant information through discussions and dialogue
  • Ability to work with a culturally diverse group, able to adopt different styles needed
  • Able to plan work for self and team, and effectively representing them through planning tools
  • Is able to leverage his industry experience and his MSCRM skills to engage with customer’s business leads, able to work with them and lead and guide the project into effective solutions.
  • Validate/review complex deployment solutions and framework and creates the blue print for large deployment solutions in order to meet functional (Application, domain, industry) challenges in deployment.
  • Leads customer discussions with customer SME and stakeholders in order to provide technical differentiation to the relationship.
  • Understanding of production support process, support metrics and reporting, SLA driven ticket resolution mechanism
  • Excellent background on MSCRM 4.0 to 2015, with multiple projects, especially in a complex multiple system landscape
  • Deep experience in implementing multiple modules of MSCRM
  • Understands and is able to articulate best practices related to application enhancements/customizations, integration with other applications are must.

Qualifications

  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 4 years of experience with Information Technology.

Additional Information

** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Note:-

  1. This is a Full-Time Permanent job opportunity for you.
  2. Only US Citizen, Green Card Holder, GC-EADH4-EAD & L2-EAD can apply.
  3. No OPT-EAD, TN Visa & H1B Consultants please.
  4. Please mention your Visa Status in your email or resume.

Skills Required

  • Minimum 2 years creating requirement specifications based on architecture/design and process detailing
  • Minimum 2 years conducting JAD sessions and requirement workshops
  • Minimum 2 years hands-on Microsoft Dynamics CRM experience (Marketing, Service Management, Configuration)
  • Hands-on Dynamics CRM implementation experience including at least one CRM migration project and one end-to-end implementation
  • Experience on CRM 2015 or other CRM projects (at least one project in CRM 2015 or CRM)
  • Experience managing configuration of MSCRM modules and liaising with customer teams
  • Proven experience with MSCRM versions from 4.0 through 2015 in complex multi-system landscapes
  • Experience implementing multiple MSCRM modules and integrating CRM with other applications
  • Understanding of production support processes, support metrics, SLA-driven ticket resolution and reporting
  • Bachelor's degree or foreign equivalent required (or three years progressive experience in lieu of each year of education)
  • At least 4 years of experience in Information Technology
  • Authorized to work in the U.S. without sponsorship (Only US Citizen, Green Card Holder, GC-EAD, H4-EAD, L2-EAD may apply)
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The Company
87 Employees
Year Founded: 2007

What We Do

SonSoft Inc. is a global consulting and IT services firm specializing in software development, software consultancy, and Information Technology Enabled Services (ITES). The company provides a range of expertise including business consulting, systems integration, application development, and product engineering, helping clients re-engineer and re-invent their businesses to compete in a changing marketplace.

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