The Role
All Lines Technology is seeking a Customer Relation Management Administrator in Warrendale! The CRM Administrator will manage and optimize CRM tools to enhance customer relationship management processes and oversee the coordination of staff involved in business systems. Computer operations, and programming to ensure efficient and effective computer resources for users.
Essential Duties and Responsibilities:
- Team Coordination: Assign tasks and schedule workflows to ensure timely project completion
- System Performance Monitoring: Track performance metrics such as transaction rates, response times, and processing volumes to maintain system efficiency.
- Problem Resolution: Analyze issues and system capabilities to develop solutions for improved procedures, alternative processing methods, communication, information flow, management reporting, and operation efficiency.
- Staff Training: Oversee training programs or personally train staff in the operation of information equipment
- Program Management: Work with programming personnel to supervise the testing of new and revised programs and procedures.
- Data Systems Oversight: Manage the evaluation, development, and maintenance of data systems.
- System Requirements Identification: Identify system needs and direct creation of new and revised program instructions, monitoring their operational impacts.
- Error Management: Guide operators in locating and resolving error conditions, making minor program and input data revisions as necessary.
- Maintenance Coordination: Notify programming and maintenance personnel if errors or failures cannot be resolved internally.
- Schedule Adjustment: Modify operating schedules to accommodate delays.
- Reporting: Prepare of review records and reports on production, operations, and downtime.
- Quality Control: Recommend changes in programs, routines, and quality control standards.
- Stakeholder Collaboration: Engage with department heads, managers, supervisors, vendors, and others to solicit cooperation and resolve issues.
- Resource Development: Develop computer information resources, ensuring date security, strategic computing, and disaster recovery.
- Technology Recommendations: Present recommendations to management regarding the purchase and installation of hardware, software, and telecommunication equipment.
- Technology Awareness: Stay informed about technological advancements.
- CRM Tools Management: Manage and optimize Microsoft Dynamics to enhance customer relationship management processes.
- Education: Bachelor’s degree required.
- Experience: Minimum of 5 years in data processing, system analysis design, and operations; 7 years preferred. At least 3 years of supervisory experience are preferred.
- Skills:
- Expertise in programming and systems analysis.
- Strong analytical skills for problem solving and interpreting instructions.
- Proficiency in project management for planning and executing projects of various sizes.
- Excellent verbal, written, analytical, and interpersonal skills.
- Leadership abilities as a creative and competent team builder.
- Proficiency in CRM tools, particularly Microsoft Dynamics, with a strong emphasis on this platform, including experience in implementing and managing projects such as customer relationship management systems, sales automation, and marketing campaigns.
- Daylight shift – Monday through Friday
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The Company
What We Do
All Lines Technology is a leader in Edge to Cloud solutions that enable our customers to achieve optimal results utilizing best-of-breed technology solutions and services. Founded in 2000, All Lines Technology has steadily grown as a trusted advisor for our customers and partner, locally, nationally, and globally. Our goal is to help companies streamline and improve the way they buy, implement, and manage their technology needs. All Lines has an experienced and robust technical and sales staff that supports our broad range of customers from start-ups to Fortune 500. By leveraging cutting-edge technology and management solutions from industry leaders, we ensure you receive the technology solutions you require, delivered with the highest level of service and security.
