Microsoft Dynamics 365 Customer Engagement (CRM) Manager

Posted 3 Days Ago
Be an Early Applicant
7 Locations
In-Office
107K-215K Annually
Senior level
Legal Tech • Other • Professional Services • Real Estate • Business Intelligence • Consulting • Financial Services
Experience the power of being understood.
The Role
Lead planning, coordination, and execution of Dynamics 365 Customer Engagement (CRM) projects across the SDLC. Manage budgets, schedules, resources, risks, and stakeholders; assemble and lead project teams; deliver CE implementations on scope and within budget while communicating status to program leadership.
Summary Generated by Built In

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

RSM is a leading Microsoft partner implementing the full range of business applications including D365 F&SC, BC, CE, and Commerce, as well as Power Platform, Microsoft 365, Data & AI and Azure solutions. RSM’s Dynamics consultants are empowered through our long standing, close relationship with Microsoft, the use of our proven RVM methodology (purpose built for Dynamics 365), a wide range of industry IP and accelerators as well as additional Microsoft-centric tools to help customers stay competitive in a constantly changing environment. Our Dynamics teams also benefit from a wealth of expertise around them within RSM that enhances the value we provide customers, whether that be from our Microsoft MVPs. Industry experts, Tax specialists or Managed Technology and Application services teams. Key Responsibilities:
  • Responsible for planning, coordination, and execution of all aspects of assigned projects throughout the project lifecycle.
  • Establishing Cost Benefit Analysis through required phases of the project.
  • Throughout the life of the project, responsible for communicating regularly to Program Director and stakeholders the project status, risk, and issues.
  • Responsible for project planning including assembling project teams, assigning project team deliverables, and developing project plans, schedules, and budgets.
  • During project execution, responsible for managing approved objectives, budget, schedule, resources, and deliverables that support the business goals.
  • Revise project plan as appropriate to meet changing needs and requirements while following SDLC methodology.
  • Responsible for managing all aspects of CE implementations.
Basic Qualifications:
  • Minimum of 5 - 8 years of experience leading technical teams with strong skills and expertise in project management and systems/technology development
  • Proven experience implementing and managing CRM solutions within budget, scope and cost, Microsoft Dynamics CE
  • Proven leader with the ability to assemble, lead, and motivate high performing teams.
  • Proven business facing skills.
  • Solid understanding of financial analysis and planning
  • Ability to multi-task and keep multiple responsibilities moving forward simultaneously.
  • Strong understanding of technology, ability to learn new technologies and applying them.
  • Proven experience in influencing, leading teams and driving change.
Preferred Qualifications:
  • Superior verbal and written communication skills
  • Strong stakeholder management skills
  • Strong critical thinking and problem-solving skills.
  • Intermediate to advanced Microsoft Office skills
  • Proficient with MS Project or related tool
  • PMP certification desired

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. 

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $107,000 - $214,500

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

Skills Required

  • 5-8 years leading technical teams with strong project management and systems/technology development experience
  • Proven experience implementing and managing CRM solutions, specifically Microsoft Dynamics CE
  • Proven ability to assemble, lead, and motivate high performing teams
  • Proven business-facing skills
  • Solid understanding of financial analysis and planning
  • Ability to multi-task and manage multiple responsibilities simultaneously
  • Strong understanding of technology and ability to learn and apply new technologies
  • Proven experience influencing, leading teams and driving change
  • Superior verbal and written communication skills
  • Strong stakeholder management skills
  • Strong critical thinking and problem-solving skills
  • Intermediate to advanced Microsoft Office skills
  • Proficient with MS Project or related tool
  • PMP certification

RSM US LLP Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RSM US LLP and has not been reviewed or approved by RSM US LLP.

  • Parental & Family Support Benefits include up to $50,000 in fertility coverage, up to $20,000 for adoption or surrogacy, 12 weeks of paid parental leave, six weeks of paid family caregiver leave, and backup care support. Feedback suggests these programs are a standout strength for parents and caregivers.
  • Leave & Time Off Breadth Time off provisions include self-managed PTO for associates and above, at least 14 paid holidays, and additional wellbeing days. Feedback suggests this breadth helps offset mid-market base pay perceptions.
  • Healthcare Strength Health offerings include two HDHP medical plans with firm HSA contributions, dental and vision coverage, telehealth, and a mental-health platform with free coaching/therapy sessions. Feedback suggests the combined health and wellbeing resources enhance total rewards.

RSM US LLP Insights

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The Company
HQ: London
19,318 Employees
Year Founded: 1926

What We Do

RSM is the leading provider of audit, tax and consulting services to the middle market. With over 11,000 employees across the U.S. and Canada and a global presence in 120 countries, our purpose is to deliver the power of being understood to our clients, colleagues and communities. As first-choice advisors, we are focused on developing leading professionals and innovative services to meet our clients’ evolving needs in today’s ever-changing business environment. Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients. Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients. For more information, visit rsmus.com.

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