This position is responsible for the design, development, implementation, administration, and ongoing support of Microsoft Dynamics 365 and related enterprise business applications used throughout Mimaki USA. This role works closely with internal IT staff, cross-functional business stakeholders, and external consultants as directed to evaluate, design, document, configure, test, and deploy complex software solutions that improve operational efficiency, data integrity, reporting capabilities, automation, and overall business performance.
This position also supports and develops solutions within the Microsoft Power Platform and Microsoft business application suite, including Power Apps, Power Automate, SharePoint, Teams, and Office 365, ensuring systems remain scalable, secure, and aligned with business objectives.
Essential duties and responsibilities include the following. Other duties may be assigned.
- Analyze business processes, software systems, and database structures to identify opportunities for improved efficiency, automation, and system optimization.
- Design, configure, develop, and implement scalable and sustainable software solutions based on documented business requirements.
- Develop solutions within Microsoft Dynamics 365 CE and related enterprise systems to support operational processes and business initiatives.
- Build and support applications and automation using Microsoft Power Platform tools, including Power Apps and Power Automate.
- Program within packaged application environments using web and GUI-based technologies such as HTML, JavaScript, XML, and SSRS.
- Create and manage Dynamics 365 entities, entity relationships, workflows, and business logic.
- Evaluate, design, and monitor integrations between Dynamics 365 and other enterprise systems using tools such as Logic Apps, North 52, and other integration platforms.
- Develop functional and technical documentation, including business requirements, process flows, solution design documentation, and support procedures.
- Create and execute unit test plans and perform system testing to ensure solution quality, reliability, and performance.
- Work with business stakeholders and department leaders to gather requirements, prioritize initiatives, and translate business needs into effective technical solutions.
- Develop dynamic reporting and dashboards to support business intelligence, analytics, and data visualization.
- Train end users on configured software solutions and provide supporting training materials and documentation.
- Provide ongoing system administration and user support for Dynamics 365, Power Platform, and related collaboration applications.
- Maintain system security roles, data governance standards, and compliance with internal IT policies and best practices.
- Assist in the development of project work plans, proposals, and engagement activities for company initiatives.
- Collaborate with the IT team to improve daily IT operations and ensure the systems infrastructure remains reliable and secure.
- Identify, evaluate, and recommend technology enhancements and additional solutions that support continuous improvement across the organization.
- Promote the use of technology and automation across departments to reduce manual tasks, increase productivity, and improve business outcomes.
- Up to 10% of travel, including occasional weekends.
To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:Bachelor's degree (B.A.) from a four-year college or university in Information Systems, Computer Science, Business, or a related field; or three (3) or more years of related experience and/or training; or an equivalent combination of education and experience.
Language Skills:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of the organization.
Reasoning Ability:Ability to solve complex business and technical problems involving multiple variables in situations where limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.
Mathematical Skills:Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Computer Skills:- Proficient in company-provided hardware and software.
- Advanced proficiency with Microsoft Power Platform, including Power Automate, Power BI, Power Apps, and Power Pages.
- Knowledge of Windows Server System Administration, including Active Directory and IIS.
- Experience with asset configuration and patch management.
- Knowledge of Azure and X++ is a plus.
- Experience providing remote end-user support.
- Database management experience, including SQL and Microsoft Fabric, is a plus.
- Experience customizing Dynamics F&O/FSC and CE/CRM is a plus.
- Familiarity with and/or experience with Dynamics CE workflows.
- Experience with solution customization, plugins, business rules, Power Platform integrations, and API connections.
- Technical and functional knowledge of the Microsoft Suite.
- Experience creating and modifying Dynamics reports using available tools.
- Understanding of data governance, security roles, release management, and environment lifecycle management across DEV/TEST/PROD environments.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to sit and communicate verbally. The employee is frequently required to use hands to handle equipment and reach with hands and arms. The employee is occasionally required to stand and walk. The associate may occasionally lift and/or move up to 50 pounds for short distances. Vision requirements include close vision and distance vision.
Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed indoors in a climate-controlled environment.
Skills Required
- Bachelor's degree in Information Systems, Computer Science, Business, or a related field, or at least three years of related experience and/or training, or an equivalent combination
- Advanced proficiency with Microsoft Power Platform, including Power Automate, Power BI, Power Apps, and Power Pages
- Experience with Microsoft Dynamics 365 CE/CRM, including workflows, entities, relationships, business rules, plugins, and solution customization
- Experience creating and modifying Dynamics reports using available tools
- Understanding of data governance, security roles, release management, and DEV/TEST/PROD environment lifecycle management
- Technical and functional knowledge of the Microsoft business application suite
- Knowledge of Windows Server administration, including Active Directory and IIS
- Experience providing remote end-user support
- Experience with asset configuration and patch management
- Knowledge of Azure and X++
- Database management experience, including SQL and Microsoft Fabric
- Experience customizing Dynamics F&O/FSC and CE/CRM
- Ability to solve complex business and technical problems involving multiple variables
- Ability to communicate effectively in writing and verbally before groups
What We Do
Mimaki is a leading manufacturer of wide-format inkjet printers and cutting machines for the sign/graphics, industrial and textile/apparel markets. Mimaki develops the complete product range for each group; hardware, software, and the associated consumable items, such as inks and cutting blades. Mimaki excels in offering innovative, high quality and extremely reliable products, based upon its aqueous, solvent and UV-curable inkjet technology. In order to meet a wide range of applications in the market, Mimaki pursues the development of advanced on-demand digital printing solutions. Mimaki Engineering Co. Ltd., (President: Akira Ikeda) Nagano (Japan), is publicly listed on the JASDAQ Securities Exchange, Inc. ~~~~~~~~~~~~~~~~~~~~~ Parent company is Mimaki Engineering of Japan. Subsidiaries include Mimaki USA of Suwanee, GA. Facebook: https://www.facebook.com/MimakiUSA Twitter: https://twitter.com/MimakiUSA Instagram: http://instagram.com/mimakiusa YouTube: https://www.youtube.com/user/MimakiUSAinc
