We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
RSM’s Dynamics 365 Customer Engagement (Dynamics 365 CE) practice is a team of highly specialized, multi-disciplinary professionals delivering innovative Microsoft business application solutions for global clients.
RSM is seeking a Dynamics 365 Customer Engagement (CE) Senior Associate with strong implementation experience across Dynamics 365 CE applications and the Microsoft Power Platform. The ideal candidate brings a balance of functional expertise, business process knowledge, client‑facing skills, and delivery ownership. This role offers exposure to complex enterprise implementations, collaboration with US‑based stakeholders, and accelerated leadership growth in a fast‑paced consulting environment.
Key Responsibilities
- Collaborate closely with US‑based project teams and stakeholders to manage priorities, timelines, and deliverables across time zones
- Configure, customize, and implement Microsoft Dynamics 365 Customer Engagement applications to meet client business needs
- Lead the translation of business requirements into detailed functional specifications and solution designs
- Contribute across all phases of the project lifecycle, including requirements gathering, design, build, test, deployment, and post‑go‑live support
- Own functional workstreams and independently execute system configuration, customization, and testing activities
- Facilitate client workshops, discovery sessions, and solution walkthroughs
- Perform unit testing and support system integration testing (SIT) and user acceptance testing (UAT), including defect triage and resolution
- Support data migration efforts, including data mapping, transformation, validation, and loading into Dynamics 365
- Configure security roles, access controls, and business rules in alignment with client governance and compliance standards
- Develop and maintain high‑quality project documentation such as functional design documents, configuration workbooks, test scripts, and user guides
- Support post‑go‑live activities including hypercare, enhancements, and defect resolution
Required Qualifications
- 4+ years of hands‑on functional experience with Microsoft Dynamics 365 Customer Engagement
- Proven implementation experience across one or more Dynamics 365 CE applications, including:
- Customer Service
- Contact Center / Omnichannel
- Sales
- Customer Insights – Journeys
- Field Service
- Project Operations
- Experience with the Microsoft Power Platform, including:
- Power Automate
- Power Apps
- Power Pages
- Dataverse and Copilot Studio
- Power BI
- Strong business process mapping and requirements analysis skills
- Excellent written and verbal communication skills in English
- Experience working in global delivery models and collaborating with onshore/offshore stakeholders
- Ability to manage multiple priorities and meet delivery timelines in a consulting environment
- Experience contributing to solution design and architecture discussions
Certifications (Strongly Preferred)
- Microsoft Dynamics 365 certification(s)
- Power Platform certification(s)
- Actively pursuing Microsoft certifications is highly encouraged and supported
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].
Skills Required
- 4+ years of hands-on functional experience with Microsoft Dynamics 365 Customer Engagement
- Proven implementation experience across one or more Dynamics 365 CE applications (Customer Service, Contact Center/Omnichannel, Sales, Customer Insights - Journeys, Field Service, Project Operations)
- Experience with Microsoft Power Platform including Power Automate, Power Apps, Power Pages, Dataverse, Copilot Studio, and Power BI
- Strong business process mapping and requirements analysis skills
- Excellent written and verbal communication skills in English
- Experience working in global delivery models and collaborating with onshore/offshore stakeholders
- Ability to manage multiple priorities and meet delivery timelines in a consulting environment
- Experience contributing to solution design and architecture discussions
- Microsoft Dynamics 365 certification(s)
- Power Platform certification(s)
RSM US LLP Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RSM US LLP and has not been reviewed or approved by RSM US LLP.
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Parental & Family Support — Parental leave, caregiver leave, and family‑building assistance are standout strengths, including 12 weeks fully paid parental leave, six weeks paid family caregiver leave, up to $50,000 in fertility coverage, and up to $20,000 per child for adoption or surrogacy, plus backup care resources. These benefits create a family‑forward package that stands out within the firm’s total rewards.
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Leave & Time Off Breadth — Time‑off options are broad, with self‑managed PTO for associates and above, at least 14 paid holidays, and firm‑wide wellbeing days alongside hybrid work flexibility. This breadth is consistently presented as a strong component of the overall offering.
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Healthcare Strength — Medical coverage includes multiple plan designs (two HDHPs and a PPO), telehealth access, and a mental‑health platform offering up to eight free 1:1 sessions per year. Health benefits are characterized as solid to strong for the industry.
RSM US LLP Insights
What We Do
RSM is the leading provider of audit, tax and consulting services to the middle market. With over 11,000 employees across the U.S. and Canada and a global presence in 120 countries, our purpose is to deliver the power of being understood to our clients, colleagues and communities. As first-choice advisors, we are focused on developing leading professionals and innovative services to meet our clients’ evolving needs in today’s ever-changing business environment. Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients. Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients. For more information, visit rsmus.com.
