We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
Overview
RSM US Integrated Services India Private Limited supports RSM US LLP’s Risk Consulting, Transaction Advisory, Technical Accounting, Financial Consulting, Technology and Management Consulting, Tax, and Assurance practices by providing access to highly skilled professionals for scalable and repeatable business processes across an extended business day. USI is a member of RSM International, the sixth largest global network of independent accounting, tax, and consulting firms.
Dynamics 365 Customer Engagement – Functional Manager
RSM’s Dynamics 365 Customer Engagement (Dynamics 365 CE) practice is a team of highly specialized, multi-disciplinary professionals delivering innovative Microsoft business application solutions for global clients.
RSM is seeking a Dynamics 365 Customer Engagement (CE) Functional Manager who blends deep, hands-on configuration and customization experience with the leadership skills to run multiple concurrent engagements. The ideal candidate brings end-to-end mastery of the Dynamics 365 CE suite and the Microsoft Power Platform, sound solution architecture judgment, strong client presence, and a passion for growing the next generation of consultants. This role is a true player–coach: you will partner directly with US-based leaders, shape solutions on the whiteboard, and actively mentor and coach a team of Supervisors, Senior Associates, and Associates.
Key Responsibilities
- Hands-on configuration, customization, and implementation experience of Microsoft Dynamics 365 Customer Engagement applications and the Power Platform to meet complex client business needs
- Translate complex business problems into clear functional specifications, solution designs, and architecture recommendations across CE, integrations, and the broader Microsoft cloud
- Own functional and architectural integrity across all phases of the project lifecycle — discovery, design, build, test, deployment, and post-go-live support
- Lead and oversee multiple concurrent Dynamics 365 CE engagements, owning delivery quality, risk, and outcomes across a portfolio of projects
- Serve as a trusted advisor to US-based engagement leaders and client stakeholders, managing priorities, timelines, escalations, and deliverables across time zones
- Facilitate design reviews, demos, and solution walkthroughs with confidence and clarity
- Review and quality-assure work products — including configuration, customization, testing, and documentation
- Direct data migration, integrations, security model design, and ALM strategy (solutions, pipelines, managed environments) across engagements
- Coach, mentor, and develop junior talent across the team; provide performance feedback, career guidance, and hands-on knowledge transfer
- Support post-go-live activities including hypercare, enhancements, governance, and continuous improvement
- Champion delivery excellence, documentation standards, and a great client experience on every engagement
Required Qualifications
- 10+ years of hands-on functional experience implementing Microsoft Dynamics 365 Customer Engagement
- Demonstrated experience leading multiple concurrent Dynamics 365 CE projects to successful delivery in a consulting environment
- Strong, hands-on configuration and customization expertise across the Dynamics 365 CE suite, including:
- Customer Service
- Contact Center / Omnichannel
- Sales
- Customer Insights – Journeys
- Field Service
- Project Operations
- Hands-on experience with the Microsoft Power Platform, including:
- Power Automate
- Power Pages
- Copilot Studio
- Power BI
- Power Apps
- Proven solution design and architecture experience across CE, integrations, and surrounding Microsoft cloud services
- Strong business process mapping and requirements analysis skills across various Dynamics 365 CE apps
- Experience with environment and ALM management (solutions, pipelines, managed environments)
- Demonstrated ability to mentor, coach, and develop junior consultants and grow high-performing teams
- Excellent written and verbal communication skills in English, with strong executive presence
- Experience working in global delivery models and collaborating with onshore/offshore stakeholders
- Proven ability to manage competing priorities, navigate ambiguity, and consistently meet delivery commitments
Certifications (Strongly Preferred)
- Microsoft Dynamics 365 certification(s)
- Power Platform certification(s)
- Actively pursuing and maintaining Microsoft certifications is highly encouraged and supported
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].
Skills Required
- 10+ years of hands-on functional experience implementing Microsoft Dynamics 365 Customer Engagement
- Experience leading multiple concurrent Dynamics 365 CE projects in a consulting environment
- Hands-on configuration and customization across Dynamics 365 Customer Service, Contact Center/Omnichannel, Sales, Customer Insights Journeys, Field Service, and Project Operations
- Hands-on experience with Power Automate, Power Pages, Copilot Studio, Power BI, and Power Apps
- Solution design and architecture experience across Dynamics 365 CE, integrations, and Microsoft cloud services
- Business process mapping and requirements analysis across Dynamics 365 CE applications
- Environment and ALM management experience, including solutions, pipelines, and managed environments
- Ability to mentor, coach, and develop junior consultants
- Excellent written and verbal English communication skills with strong executive presence
- Experience working in global delivery models with onshore and offshore stakeholders
- Ability to manage competing priorities, navigate ambiguity, and meet delivery commitments
- Microsoft Dynamics 365 certification
- Power Platform certification
RSM US LLP Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RSM US LLP and has not been reviewed or approved by RSM US LLP.
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Parental & Family Support — Parental leave, caregiver leave, and family‑building assistance are standout strengths, including 12 weeks fully paid parental leave, six weeks paid family caregiver leave, up to $50,000 in fertility coverage, and up to $20,000 per child for adoption or surrogacy, plus backup care resources. These benefits create a family‑forward package that stands out within the firm’s total rewards.
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Leave & Time Off Breadth — Time‑off options are broad, with self‑managed PTO for associates and above, at least 14 paid holidays, and firm‑wide wellbeing days alongside hybrid work flexibility. This breadth is consistently presented as a strong component of the overall offering.
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Healthcare Strength — Medical coverage includes multiple plan designs (two HDHPs and a PPO), telehealth access, and a mental‑health platform offering up to eight free 1:1 sessions per year. Health benefits are characterized as solid to strong for the industry.
RSM US LLP Insights
What We Do
RSM is the leading provider of audit, tax and consulting services to the middle market. With over 11,000 employees across the U.S. and Canada and a global presence in 120 countries, our purpose is to deliver the power of being understood to our clients, colleagues and communities. As first-choice advisors, we are focused on developing leading professionals and innovative services to meet our clients’ evolving needs in today’s ever-changing business environment. Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients. Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients. For more information, visit rsmus.com.
