Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Role Description
Ensure accurate and timely posting, maintenance, and updates of CSP templates and related customer information
Support sales teams and customers with onboarding, account setup, and ongoing subscription management in Microsoft Partner Center
Generate, distribute, and track customer signature forms and welcome communications
Assist customers with accepting Reseller and GDAP requests, and confirm proper tenant relationships are established
Provision licenses and manage entitlements for new and existing customer agreements
Collaborate with internal teams (Contracts, Service Desk, WebAdmin, AX, technical) to resolve system issues, onboard customers, and enhance process efficiency
Respond to customer and sales inquiries regarding terms and conditions, billing, license provisioning, and account transfers
Manage and update billing tables, process monthly orders, and address payment disputes to ensure accurate invoicing and customer satisfaction
Identify opportunities for process improvement, automation, and expanded system capabilities
Report on workflow compliance and collaborate with cross-functional teams to drive efficiency and support evolving customer needs
Behaviors and Competencies
Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.
Customer Service: Can identify customer needs, propose suitable solutions, and handle more complex customer interactions.
Training: Can identify learning gaps within a team, propose training solutions, and take action to implement them without explicit instructions.
Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification.
Forward Thinking: Can identify potential future trends or needs, propose proactive solutions, and take action without explicit instructions.
Reporting: Can identify the need for, and initiate, regular updates to relevant stakeholders without explicit instructions.
Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
Critical Thinking: Can analyze and interpret data to inform decision-making, and propose solutions based on logical reasoning.
Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.
Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
Prioritization: Can identify critical tasks, arrange them based on importance, and execute without explicit instructions.
Research: Can identify the need for, and initiate, independent research to gather necessary information without explicit instructions.
Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
Professionalism: Can identify opportunities for improvement, propose solutions, and take action to enhance professional conduct without explicit instructions.
Skill Level Requirements
Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Basic
Ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic
Proficient in utilizing Microsoft SharePoint for document management, collaboration, and workflow automation to enhance team productivity and information sharing - Basic
Proficient in AX order processing and awareness of SHI AR and AP procedures - Basic
Experience with business tools such as Customer Resource Management, Sales Center, AX, etc. - Basic
Proficient in reading, interpreting, and understanding contracts and Request for Proposals (RFPs) to ensure compliance and alignment with organizational goals and requirements - Basic
Other Requirements
Travel required as needed to attend HQ meetings.
External:
BS/BA Degree or equivalent working experience
Minimum 1 year in Inside/Outside Sales (IAM/IAE) or Partner/Vendor support experience, or Minimum 1 year experience in working with AX order processing, Microsoft Excel, SharePoint, or Minimum 1 year experience and understanding of accounting, bookkeeping, or finance
Internal:
BS/BA Degree or equivalent working experience
Minimum 1 year in Inside/Outside Sales (IAM/IAE) or Partner/Vendor support experience, or Minimum 1 year experience in working with AX order processing, Microsoft Excel, SharePoint, or Minimum 1 year experience and understanding of accounting, bookkeeping, or finance
The base salary range for this position is $45,000 - $65,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus, are $52,000 - $75,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Similar Jobs
What We Do
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience. Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization. Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers. Execute your IT vision with stress-free, scalable solutions you – and your people – will love. SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
