Microsoft Biz Apps – System Engineer Manager

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

We are seeking a highly skilled and proactive System Administrator & Infrastructure Engineer specializing in Microsoft Dynamics 365 Supply Chain Management (SCM) / Finance & Operations (F&O), with strong expertise across Azure infrastructure services. This manager-level role is ideal for professionals who excel in platform stability, system governance, performance optimization, and infrastructure leadership within enterprise environments.

As part of our India-based support team, you will collaborate closely with global teams to ensure seamless system operations, enforce best practices, and drive improvements across cloud-hosted D365 environments and their integrations. You will lead and mentor junior engineers during the C Shift and contribute to architectural decision-making and environmental governance.

Key Responsibilities

Platform Management & Infrastructure Operations

• Provide advanced-level support for maintaining D365 SCM/F&O environments, including deployments, database refreshes, service updates, and proactive quality updates.
• Monitor and optimize system performance, availability, and scalability across all production and non-production systems.
• Lead System Engineering responsibilities during shift hours, ensuring successful execution of environment refreshes, disaster recovery activities, Azure Logic Apps troubleshooting, Azure DevOps pipelines, and LCS lifecycle management.
• Collaborate closely with global Crowe Support Teams to deliver high-quality system support and operational excellence.
• Analyze and resolve performance issues through deep diagnostic expertise, driving permanent, scalable fixes.

Environment Governance & Automation

• Define, implement, and enforce environment governance, configuration standards, and DevOps practices for D365 lifecycle management.
• Lead automation initiatives using Azure DevOps, PowerShell, and additional scripting tools to optimize operational workflows.
• Coordinate with Microsoft and external vendors for escalations, environment updates, hotfixes, and service-level compliance.

Cross-Team Collaboration

• Serve as the primary escalation point for technical environment-level issues and system performance concerns.
• Partner with business analysts, product owners, developers, and support teams to ensure optimal system functionality and operational readiness.
• Engage directly with client users to understand issues, gather requirements, and drive effective support outcomes.
• Deliver timely RCA documentation, environment status updates, and resolution plans to client stakeholders.

Operational Excellence & Documentation

• Drive industry-standard incident, change, and problem management processes.
• Develop and maintain SOPs, deployment runbooks, monitoring dashboards, and operational knowledge bases.
• Enhance monitoring, alerting, and telemetry using Azure Monitor, Application Insights, LCS, and Power Platform tools.

Expectations

Leadership & Ownership

• Take full accountability for D365 environment health, reliability, and performance while mentoring junior team members and improving operational processes.

Continuous Learning

• Stay current on the Microsoft roadmap and evolving Azure cloud and D365 infrastructure capabilities.

Resilience & Problem Solving

• Approach incidents and complex performance issues with a calm, structured, and analytical mindset while driving long-term resolutions.

Cross-Regional Collaboration

• Work closely with U.S.-based stakeholders during shift hours to ensure operational excellence across global environments.

Required Skills

Mandatory

• 8+ years of technical experience supporting D365 F&O/SCM infrastructure, including SQL performance tuning, Azure Logic Apps, Power Platform (Power Pages, Power Automate, Power Apps), LCS, and Application Insights.
• Hands-on experience managing SCM-specific workloads and integrations within D365.
• Strong expertise in Microsoft Azure IaaS/PaaS, system performance optimization, database tuning, and D365 telemetry.
• Proven experience with Azure DevOps pipelines, source control (VSTS/Git), and automated deployment frameworks.
• Strong problem-solving capabilities and demonstrated experience mentoring junior engineers.
• Excellent leadership skills, project coordination ability, and strong stakeholder communication.
• Ability to operate independently, especially when handling complex customer-reported technical issues.
• Strong interpersonal, verbal, written communication, and analytical skills.
• C Shift (5:30 PM – 2:30 AM IST ±2 hours)

Preferred

• Experience with Dual-write, Data Integrator, and Power Platform integrations.
• Familiarity with Application Insights, Azure Monitor, Power BI, and health dashboards.
• Working knowledge of manufacturing/production business processes.
• Experience with Azure security hardening, compliance standards, and cost optimization.
• Microsoft certifications in Dynamics 365, Azure, or Infrastructure Management.

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Our Benefits:
At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!
How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!
More about Crowe:

C3 India Delivery Centre LLP formerly known as Crowe Howarth IT Services LLP is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.

Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.