We are an Artificial Intelligence (AI) focused product engineering company, providing our customers in healthcare, retail & e-commerce, manufacturing, and hospitality sectors with cutting-edge products & solutions, harnessing Big Data Analytics, Vision Analytics, and IoT.
Ever since our inception in March 2010, Tech Vedika has been
- Great Place To Work Certified™(May 2022-May 2023) Organization
- Top 50 I Mid-Size India’s Best Workplaces for Women 2022 !
- Top 10 Most Disruptive Face & Image Recognition Solution Providers’2020 – Analytics Insights
- Top 10 Healthcare Analytics Solution Providers’ 2019- Healthcare Outlook Magazine
- Top 20 most amazing AWS Service Providers – CIO Review India 2018
We strive for simple, elegant tech solutions to perform complex tasks. As a scalable technology partner, we enable organizations to improve operational efficiency and unleash new business potential
Job Description
Provide L1 support for Microsoft 365 incidents and service requests, ensuring timely resolution and adherence to SLAs
Perform Windows Administration tasks, including basic system configuration and user management
Monitor Microsoft 365 services using cloud monitoring tools and dashboards; analyze alerts and take proactive actions . Hands-on experience in Windows or Linux administration (any one required)
Work with at least one cloud platform (AWS or Azure) for basic support and operations
Administer users, groups, roles, and licenses across Exchange Online, Teams, SharePoint Online, and OneDrive
Manage the user lifecycle, including onboarding, role changes, offboarding, password resets, MFA enrollment, and access troubleshooting
Diagnose and resolve technical issues by following SOPs, security policies, and incident management processes
Collaborate with client SPOCs and internal L2/L3 teams to escalate complex issues and implement solutions
Maintain effective communication with end users, provide timely updates on tickets, and ensure high-quality customer service
Prepare and update daily/weekly status reports; document incidents, resolutions, and contribute to knowledge base articles
Required Skills & Qualifications
1–2 years of relevant experience in IT support or Microsoft 365 administration
Diploma, Graduate, or Engineering qualification with strong written and verbal communication skills
Willingness to work in 24/7 rotational shifts and support users across different time zones
Preferably Male candidates only and who can work from Office only
Hands-on experience in Windows or Linux administration (any one required)
Hands-on experience with Microsoft 365 / Office 365 administration (Exchange Online, Teams, SharePoint, OneDrive)
Knowledge of Microsoft Entra ID (Azure AD) and RBAC / access management
Hands-on experience with at least one cloud platform: AWS or Azure
Familiarity with cloud monitoring tools (Admin Center, Service Health, Azure Monitor) and ITSM/ticketing systems
Basic understanding of Windows Administration and end-user troubleshooting
Strong problem-solving, interpersonal, and customer service skills
Ability to work independently as well as in a team environment
At Tech Vedika, we are looking for talented individuals who want to work with driven people. Attain success while working on interesting projects with a culturally diverse group of individuals.
Perks & Benefits:
- Health Insurance
- Meal Vouchers
- Learning Aids
- Client/Customer Interactions
- Working with great minds
If you want an exciting and dynamic career with unlimited growth potential, then Tech Vedika is the place for you!
Skills Required
- 1-2 years of relevant experience in IT support or Microsoft 365 administration
- Diploma, Graduate, or Engineering qualification with strong written and verbal communication skills
- Willingness to work in 24/7 rotational shifts and support users across different time zones
- Preferably male candidates
- Must be able to work from office only (on-site)
- Hands-on experience in Windows or Linux administration (one required)
- Hands-on experience with Microsoft 365 / Office 365 administration (Exchange Online, Teams, SharePoint Online, OneDrive)
- Knowledge of Microsoft Entra ID (Azure AD) and RBAC / access management
- Hands-on experience with at least one cloud platform: AWS or Azure
- Familiarity with cloud monitoring tools (Admin Center, Service Health, Azure Monitor) and ITSM/ticketing systems
- Basic understanding of Windows Administration and end-user troubleshooting
- Strong problem-solving, interpersonal, and customer service skills
- Ability to work independently as well as in a team environment
What We Do
We are an Artificial Intelligence (AI) and Amazon Web Services (AWS) focused Services Company providing Innovative Technology Solutions to our customers. We have helped organizations build cutting-edge solutions and offer consulting services in a range of market verticals including Supply Chain & Logistics, Retail, Manufacturing and Healthcare harnessing AI/ML, Computer Vision, IoT, and Hybrid/Cloud/Edge infra. TechVedika is a Certified AWS Services Partner with vast experience in managing cloud environments. Our cloud practice offers profound expertise in AWS and all leading cloud technologies. We strive for simple, elegant tech solutions leveraging state-of-the-art and upcoming advances in technologies/platforms/architectures combined with a proven track record in delivery using Agile and DevOps. Our global clients include early-stage start-ups to medium and large enterprises. As a scalable technology partner, we enable organizations to improve operational efficiency and unleash new business potential. Awards & Recognitions: - Great Place to Work-Certified™ May 2023-May 2024 - Great Place to Work-Certified™ May 2022-May 2023 - Top 50 I Mid-Size India’s Best Workplaces for Women™ 2022 - Top 10 Most Disruptive Face & Image Recognition Solution Providers’2020 – Analytics Insights - Top 10 Healthcare Analytics Solution Providers’ 2019- Healthcare Outlook Magazine - Top 20 most amazing AWS Service Providers – CIO Review India 2018 - Top 100 Mobile App development vendors India – Silicon India 2013
