What is expected of you and others at this level:
- Work independently and diligently to provide time sensitive support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues.
- Able to design, create or develop permanent solutions and/or work around to escalated/submitted issues or requests
- Coordinates with user requests through discussions and coordination with internal and external resources
- Provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence.
- Maintains ownership for assigned end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages.
- Able to lead people on projects and other undertakings.
- Create, design and present periodic and critical reports.
- Provide insightful technical advice to team members and on continuous improvements on applications/tasks assigned,
- Applies comprehensive knowledge of technical concepts, principles, and technologies to perform varied operational support and project-based work
- Works independently on complex assignments and receives general guidance on new initiatives
- Resolves a wide range of difficult technical issues through sound troubleshooting, analysis, and technical judgment
- Contributes to process improvements, documentation, support standards, and operational stability
- Communicates effectively and collaborates across teams to deliver reliable support and technical outcomes
Job Requirements:
- 6+ years of actual experience in support and development in Microsoft 365 technologies in an enterprise environment
- Strong knowledge of Microsoft 365 services, including Exchange, Teams, SharePoint, Security, Compliance, and Azure Active Directory (Microsoft Entra ID)
- Experience handling complex technical cases, escalations, and issue resolution in a support-driven environment
- Experience with PowerShell scripting and automation
- Strong understanding of identity and access technologies, including Active Directory and Azure Active Directory (Microsoft Entra ID)
- Experienced with ITIL-based Incident, Problem, and Change Management processes
- Strong experience to cloud and on-premises technologies and operational support activities
- Experience with service improvements, configuration changes, and project-based support work is an advantage
- Strong troubleshooting, technical documentation, stakeholder communication, and customer support skills
- Experienced in report creation/design and presentation
- Relevant Microsoft certification is an advantage
Optional/Nice to Have Requirements:
- Experience with Zoom, Lucid, Box, or similar collaboration and SaaS platforms
- Experience with Microsoft Excel data analysis and formulas
- Knowledge of Cisco IronPort or Cisco Secure Mail Appliance is an advantage
Technology Expertise:
- Primary Technology:
- Microsoft 365: Exchange, Teams, SharePoint, Security, Compliance, and Azure Active Directory (Microsoft Entra ID)
- Directory Services: Active Directory
- Scripting and Automation: PowerShell, SQL or related technologies
- Monitoring and Reporting: AdminDroid, Power BI
- Secondary Technology:
- ServiceNow: IT service management and ticketing platform for incidents, requests, and change activities.
- Jira: Work tracking platform for tasks, issues, and project-related activities.
Minimum Years’ Experience: 6+ years
Preferred Educational Background: Bachelor’s degree in computer science or a related field.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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Skills Required
- 6+ years supporting and developing Microsoft 365 technologies in an enterprise environment
- Strong knowledge of Microsoft 365 services: Exchange, Teams, SharePoint, Security, Compliance, Microsoft Entra ID (Azure AD)
- Experience handling complex technical cases, escalations, and issue resolution in a support-driven environment
- PowerShell scripting and automation experience
- Strong understanding of identity and access technologies including Active Directory and Azure Active Directory (Microsoft Entra ID)
- Experience with ITIL-based Incident, Problem, and Change Management processes
- Experience supporting cloud and on-premises technologies and operational support activities
- Experience with service improvements, configuration changes, and project-based support work
- Strong troubleshooting, technical documentation, stakeholder communication, and customer support skills
- Experience creating, designing, and presenting reports (e.g., AdminDroid, Power BI)
- Relevant Microsoft certification
- Bachelor's degree in computer science or related field
Cardinal Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cardinal Health and has not been reviewed or approved by Cardinal Health.
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Leave & Time Off Breadth — Paid time off is frequently described as generous, including examples like multiple weeks of vacation, additional sick days, and in some roles even “unlimited” or untracked time off. Parental leave, paid holidays, and volunteer time further broaden the overall leave offering.
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Healthcare Strength — Medical, dental, and vision coverage is positioned as comprehensive, with added supports such as preventive care, telehealth/clinic access, mental health resources, and EAP counseling. Wellness programs and incentives (e.g., premium discounts tied to checkups or healthy lifestyle actions) add to the perceived breadth of healthcare-related support.
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Retirement Support — A 401(k) with company match, along with programs like stock purchase/equity participation and charitable matching, contribute to a stronger total rewards picture beyond base pay. Additional financial supports such as disability coverage and early wage access also enhance the overall package.
Cardinal Health Insights
What We Do
Cardinal Health is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years in business, operations in more than 35 countries and approximately 44,000 employees globally, Cardinal Health is essential to care. We are navigating the complexities of healthcare and providing scaled solutions to help our customers thrive in a changing world. We strive to be a trusted healthcare partner by driving growth in evolving areas of healthcare, while building upon our distribution, products, and solutions to meet customer needs.
