The Role
Manage and optimize the Microsoft 365 environment, including user administration, Exchange Online management, Teams governance, SharePoint and OneDrive administration, and security compliance. Responsibilities include maintaining configurations, monitoring performance, and supporting end users.
Summary Generated by Built In
We are seeking a skilled and proactive Microsoft 365 Administrator to manage, support, and optimize our Microsoft 365 environment. This role is responsible for user and license administration, Exchange Online management, Teams governance, SharePoint and OneDrive administration, identity and access management through Entra ID, and security/compliance operations across the Microsoft ecosystem.
The ideal candidate is detail oriented, security focused, and experienced in maintaining a stable, secure, and efficient M365 environment while supporting end users and business operations.
RequirementsMicrosoft 365 Administration
• Manage the full user and license lifecycle including onboarding, offboarding, provisioning, deprovisioning, and license assignments
• Administer Microsoft 365 tenant configurations and services
• Monitor platform health, service performance, and usage trends
• Maintain documentation, procedures, and system configurations
Exchange Online• Manage mailboxes, shared mailboxes, distribution groups, and mail-enabled security groups
• Troubleshoot mail flow issues and email delivery problems
• Configure and manage spam filtering, anti-phishing, and email protection policies
• Support retention, archiving, and mailbox compliance requirements
Teams Governance• Administer Microsoft Teams policies, permissions, and governance standards
• Manage Teams lifecycle, collaboration settings, and external access
• Support Teams integrations, meeting policies, and communication settings
• Ensure governance and compliance best practices are maintained
SharePoint & OneDrive Administration• Manage SharePoint Online sites, permissions, and storage configurations
• Administer OneDrive policies, sharing settings, and collaboration controls
• Support file migrations, data organization, and access management
• Troubleshoot synchronization and access issues
Entra ID & Identity Management• Manage Microsoft Entra ID users, groups, and identity configurations
• Configure and maintain Conditional Access policies
• Administer Multi Factor Authentication (MFA) and Self Service Password Reset (SSPR)
• Monitor identity security risks and access controls
Security & Compliance• Configure and manage retention policies and compliance settings
• Monitor Microsoft Secure Score and implement improvement recommendations
• Support data protection, governance, and compliance initiatives
• Assist with security audits, reporting, and incident response activities
Required• Experience administering Microsoft 365 environments
• Strong knowledge of Exchange Online, Teams, SharePoint Online, and OneDrive
• Experience with Microsoft Entra ID, Conditional Access, MFA, and SSPR
• Understanding of Microsoft security and compliance tools
• Experience troubleshooting user access, mail flow, and collaboration platform issues
• Strong communication, documentation, and problem solving skills
Preferred• Microsoft certifications such as MS 900, MS 102, SC 300, or related certifications
• Experience with PowerShell scripting and automation
• Knowledge of Intune, Defender, or Azure administration
• Experience supporting hybrid environments
Technical Skills• Microsoft 365 Administration
• Exchange Online
• Microsoft Teams
• SharePoint Online
• OneDrive for Business
• Microsoft Entra ID
• Conditional Access
• MFA & SSPR
• Security & Compliance Center
• Retention Policies
• Microsoft Secure Score
• PowerShell
Soft Skills• Strong attention to detail
• Excellent organizational skills
• Ability to manage multiple priorities
• Strong customer service mindset
• Proactive and security focused approach
• Effective written and verbal communication skills
Skills Required
- Experience administering Microsoft 365 environments
- Strong knowledge of Exchange Online, Teams, SharePoint Online, and OneDrive
- Experience with Microsoft Entra ID, Conditional Access, MFA, and SSPR
- Understanding of Microsoft security and compliance tools
- Experience troubleshooting user access, mail flow, and collaboration platform issues
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The Company
What We Do
Black Birch Group is a premier IT concierge and service provider that offers white-glove IT, Governance-Risk-Compliance (GRC), and Business Process Outsourcing (BPO) services. They aim to help MSPs and growing businesses scale by unifying various functions into a single operating model.
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