Microsoft 365 Administrator

Your Role 

This is a customer-focused, hands-on position that involves daily interaction with team members. Under the supervision of the Director of Collaboration Services, the M365 Administrator will provide technical support to 6,000+ team members across the globe and maintain, monitor, and optimize Gensler’s Microsoft 365 collaboration suite of tools, including Microsoft 365 SharePoint, Teams, OneDrive, and Power Platform. You will be expected to lead ideation efforts and provide technical oversight in planning, designing, and executing collaboration technology solutions.   

What You Will Do 

• Provide Microsoft 365 SharePoint, Teams, OneDrive, and Power Platform support for PCs, Macs, and mobile device users in a large international organization. Perform administrative management tasks in accordance with Gensler’s governance and security policies. 

• Identify opportunities.  Lead product evaluations and assessments.  Recommend solutions to improve the security, reliability, and efficiency of Gensler’s Microsoft 365 ecosystem.  

• Partner with stakeholders to design, build, and deploy collaboration-related projects and service solutions.  Implement future M365 technologies such as CoPilot in accordance with Gensler’s project and change management process.  

• Facilitate business processes by using Microsoft Power Automate. Write PowerShell cmdlets to perform administrative functions.  

• Creation and ongoing maintenance of policies and procedure documentation.  Develop and lead training sessions. 

Your Qualifications 

• Bachelor’s degree in computer science, computer information systems, or 10+ years of related experience 

• A minimum of 5 years administrating Microsoft 365. Must have a strong working knowledge of SharePoint Online architecture and how it integrates with the Microsoft 365 ecosystem. Teams and OneDrive administration and support experience are required. Power Platform administration experience is highly desired. Knowledge of Graph API and Sharegate 

• CoPilot knowledge desired 

• Box administration desired – Box CLI, Box Apps, Box Relay 

• Excellent interpersonal skills with a proven ability to work and communicate effectively on all levels, from users to C-level leadership in a creative, matrix organization. 

• Multi-tasker who works effectively on a team, as well as independently in a fast-paced atmosphere, juggling multiple tasks and projects under shifting priorities and deadlines. 

• Believes in gathering and sharing knowledge for the overall benefit of themselves and of the team.  Passionate about their work and understand how it fits into the business operations.   

• Forward thinker.  Takes an initiative in improving work processes.  Able to translate business requirements into workable solutions and resolve complex problems. 

• Attention to detail, problem solver, strong organizational skills    Tier 3 support experience in an Enterprise environment 

Life at Gensler

At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Awareness Week,” our offices reflect our people’s diverse interests.

We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities. Our annual base salary range has been established based on local markets.

As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.

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