Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Work ScheduleStandard (Mon-Fri)
Environmental ConditionsOffice
Job DescriptionJoin a team at Thermo Fisher Scientific valuing performance, quality, and innovation.
Thermo Fisher Scientific seeks a Microarray Field Application Scientist for UK, Ireland, and Northern Europe (occasionally).
Tasks and Responsibilities:- Support Sales teams in achieving the order plan by providing exceptionally high-quality pre-sales support through customer visits, product/application/software demonstrations, seminars/workshops, and sample analysis.
- Provide post-sales support by training and visiting customers, delivering email and telephone support, and following up on customers' requests.
- Collaborate closely with Service Engineers to resolve application and instrument issues, providing technical mentorship and training on-site.
- Assist customers in crafting, setting up, and optimizing experiments on Thermo Fisher Scientific cellular analysis systems in their laboratories.
- Acquire and maintain scientific and competitive knowledge and market segment overview to support customers, Sales, and Service. Keep updated with the scientific community. Train colleagues on new products/applications as necessary.
- Identify and feedback market conditions and product opportunities to Sales & Marketing.
- Work effectively with Sales and Service in regional/key accounts of responsibility.
- Track, record, and detail relevant information of all customer technical enquiries in our CRM tools.
Minimum Qualifications:
- Master's degree or PhD in Molecular Biology, Genetics, Cellular Biology, or equivalent experience.
- Laboratory experience, particularly in Molecular Biology with expertise in animal/plant/human Genetics and technologies performing CNV or genotyping.
- Proven experience in presenting technical materials in written and verbal form.
- Demonstrated ability to read, analyze, and interpret common scientific and technical reports and apply mathematical and statistical data analysis.
- Flexibility to travel throughout the area of responsibility: Primary responsibility UK and Ireland
- Proficient in English language skills. Proficiency in additional languages is an asset.
- Technically savvy individual capable of assessing customer experimental needs to support salespeople in demonstrations, training, and optimization to ensure customer success.
- Problem solver with the ability to troubleshoot technical problems.
- Excellent communicator able to address customers at all technical levels.
- Great teammate who can collaborate effectively across functions and coordinate efforts between Support, Service, and Sales.
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What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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