MI Business Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

We're seeking a global leader in business travel and meetings management committed to helping business succeed through cost-effective program management, world-class customer service, and enhanced traveler productivity support worldwide.  Data Analytics Centre of Excellence brings the talent, tools, and consulting acumen needed to help manage companies their travel program more effectively.

The MI Business Analyst defines and develops jointly with clients the global MI strategy and coordinates production of reporting. The ideal candidate will ensure that data is flowing across the countries in scope to deliver high quality management information and analytics to the regional account managers and global account manager/director so that they can draw conclusions and provide advice to clients global and regional category leads.

What You'll Do:

• Key contact for anything MI related, including reporting tool product support, set up, maintenance, issue resolution and consultation.
• Provides extensive consultation with internal and external end users of the MI reporting tools on product usage and functionality.
• Makes effective recommendations to product end users regarding which reports best correspond to the client’s requirements and needs.
• Responsible for producing regular cadence of scheduled reports.
• Analyze reports and identify trends and their client impact.
• Support account managers in preparation for monthly meetings and reviews with the client.
• Maintains and reports on contractual SLAs/KPIs.
• Leads global data projects.
• Provide strategic collaboration and support to clients and Amex GBT teams around reporting requirements and global mapping.
• Maintains client set up (customer IDs, DKs, Reason Codes, etc.) in Amex GBT MI database to ensure consistent global reporting.
• Maintain expected productivity and customer satisfaction goal.
• Help in producing any reports or deliverables using data that may not be available in Insights, Premier Insights or Peer Traveler Insights to add in overall account needs for example:
  • Traveler Care or operational reporting
  • Finance or settlement
  • CTE – Reporting
• Design and/or produce advanced dashboards wherein such work requires programming or data visualization using other intelligence tools (e.g., Tableau, Access, etc.);
• Scrub or correct data in reports.  Instead, root cause is identified so appropriate actions can be taken to correct the source data.

What We're Looking For:

• Bachelors/Masters’ degree with minimum 5 years work experience.
• Candidates with prior knowledge and experience of working on travel data industry will be preferred.
• Should be a good team player and committed to organizational goals.
• Proficiency in MS Office Suite, specifically Excel and Access.
• Proven ability to collaborate across functions and teams.
• Strong communication skills, ability to influence internal and external customers with ease.
• Strong organization, analytical and problem-solving skills.
• Ability to develop and execute strategies to improve the customer experience.
• Willingness to work flexible hours, including those needed to support customers in other regions.
• Time management skills to ensure internal/external expectations are met.

Location

The US national base salary range for this position is from 

The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!