MGR SURG ADMIN & BS OPS

Manager, Surgery Administration and Business Operations

Full Time, 80 Hours Per Pay Period, Day Shift

Parkwest Overview:

Parkwest Medical Center, Covenant Health’s flagship facility in West Knoxville, combines world-class cardiac expertise with the warmth of home in serving a vibrant East Tennessee community. Since 1973, Parkwest has grown into the region’s largest hospital in the area, offering advanced services like an all-digital catheterization lab, comprehensive breast health, emergency, and critical care. It’s consistently ranked among Tennessee's top 10 hospitals by U.S. News & World Report and earns national recognition as a Top 100 Heart Hospital, as well as an “A” safety grade from Leapfrog. As part of Covenant Health, the region’s largest employer, Parkwest Medical Center, marries cutting-edge technology with compassionate, community-centered care, earning accolades for cardiology, stroke, surgical excellence, and patient safety. 

To learn more about Parkwest Medical Center and our units, visit Covenant Health Parkwest Medical Center Opportunities.  

Position Summary:

Provides leadership and oversees all business and administrative operations for Parkwest Medical Center’s surgical operating service. Works collaboratively with all Parkwest Medical Center support departments to ensure accurate and efficient business operations, management of properties, budgeting and financial management.  Works alongside the Nurse Manager of Clinical Services and the Director of Surgical Services to jointly manage all aspects of the surgical operating rooms and services and to develop systems in the OR that support clinical and operational excellence.

• Accountable for the effective business operations of all surgical services through leadership, evaluation of staff, orientation, training, direct observation, consumer feedback, consultation with leaders, role modeling and providing other resources to staff as needed.
• Responsible for hiring, training, completion of performance evaluations, and discipline of Administrative assistants, students, peri-op techs, equipment techs, schedulers, HSM system analysts and for ensuring completion of performance evaluations for clinical staff.
• Provides leadership consistent with the mission and values of Parkwest Medical Center and that is responsive to the identified needs of the market place and clients served.
• Works with Parkwest Medical Center Support Departments (business office, materials management, utilization management, IT, credentialing, medical records, facilities manager, and accounting departments) to establish appropriate goals, objectives, policies/procedures, work plans, quality monitors, and internal controls.
• Ensures that all processes, which impact on operations of the surgery departments are properly performed and monitored according to company policies and procedures:
  • Scheduling of patients
  • Training and performance of peri-op techs, HSM analysts, and other support staff
  • Mileage, supplies, and other operating expenses
  • Payroll
  • Productivity reporting and analysis
  • Budgeting (operating and capital)
  • Case scheduling at capacity
  • Oversight of student affiliations
  • Operating room utilization
  • Oversight and management of block scheduling program
  • Room turnover
• Collaborates with Nurse Manager of Clinical OR Services in developing and maintaining systems, which support delivery of clinical services:
  • a) Develops and implements policies and procedures, goals and objectives, quality assurance program, and safety standards.
  • b) Develops and implements a program for staff orientation and continuing self-development.
• Stays abreast of regulatory changes issued by Medicare, TennCare, managed care payers and agencies and communicates updates to staff and other necessary departments.
• Collaborates with Nurse Manager of Clinical Services and Director of Surgery in the development, implementation and monitoring of the annual operating budget. Ensures that processes are established for clinic accountability with regard to monthly financial reporting.
• Provides ongoing financial information as it relates to all programs and makes recommendations to Director.
• Works closely with IT and the Business Office to monitor data and to reconcile and collaborates with Clinical Services and Finance for the enhancement of patient care and increase reimbursement.
• Develops and administers a capital equipment acquisition and replacement schedule.
• Prepares business plan(s) for prospective surgical programs.
• Performs cost/reimbursement analysis for new/existing surgical procedures.
• Ensures that appropriate forms are utilized that support documentation requirements that meet reimbursement and regulatory agency requirements.
• Assists with coordinating system-wide efforts to standardize operations and documentation processes.
• Collaborates with HSM Analyst to oversee medical records functions and maintain processes to ensure compliance.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Perform other related duties as assigned or requested.

Minimum Education:          

Bachelor’s degree required

Minimum Experience:         

Must have at least three (3) years of experience in business or healthcare field.  Would prefer two (2) or more years in an operations management role. 

Licensing Requirement:      

None