Sales and Operations Planning (Ops Research) Sr. Manager

This role would be a dynamic and experienced leader who drives optimal process design. This role sits within the Operations organization and requires deep partnership and a sophisticated understanding of the Commercial business. This is a critical leadership role that will ensure alignment between our commercial and operations strategies and capabilities. The Sr Manager of operations research will be responsible for developing process models required to translate complex operational realities into actionable, data-driven strategies. This role requires a strong background in process modeling, data analysis, and process improvement, with a deep understanding of lean principles and proven commercial acumen.

Remote/National: Open to candidates nationwide. Requires on-site attendance approximately once per month at a Quest Diagnostics facility.

Pay range: $135,000-165,000, plus yearly bonus

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities and so much more!

Responsibilities

• Capacity & Labor Modeling: Design and implement models to understand our operation capabilities. Build models and tools that allow the business to understand capacity, measure efficiency, and make informed resource investments and schedules
• Work Measurement: Partner with process owners to design and manage time and motions studies to establish labor standards for core processes. Work cross functionally to conduct process mapping to identify all process steps ensuring models reflect the reality of the process
• Statistical Capacity & Throughput Analysis: Develop and maintain instrument capacity models, including throughput rates, downtime, and QC needs. Use statistical analysis to quantify process variability, calculate utilization targets and identify true constraints and perform occasional time studies & gemba observations.
• Strategic Process & Network Optimization: the role leverages advanced modeling techniques (including discrete event simulations) to answer high-stakes, strategic "what-if" questions. This involves building large-scale simulations and optimization models to guide senior leadership on long-term footprint, regionalization, and acquisition decisions.
• Financial Modeling: Support financial modeling of recommendations needed for business decisions. 
• Capacity & Supply Planning: Work with Operations, Manufacturing, and Laboratory leaders to assess and understand the current and future capacity of our facilities and workforce. Identify potential constraints and bottlenecks in the system.
• Process Improvement: Utilize Lean manufacturing and flow principles to continuously improve operational efficiency, reduce waste, and enhance throughput.
• Data Analysis & Reporting:
  • Conduct ad-hoc data analysis in Excel to answer critical business questions and explore emerging trends.
  • Develop and maintain ongoing reports and dashboards in PowerPoint and other tools to communicate process performance and insights to stakeholders.

Qualifications

Required:

• Experience: 10+ years of experience in supply chain, operations, or a related field
• Industry: Experience in healthcare, diagnostics, medical devices, or another large-scale, complex operational industry is required.
• Technical Skills:
  • Proven expertise in building and managing complex models in Microsoft Excel.
  • Advanced proficiency in Microsoft PowerPoint for creating executive-level presentations.
• Preferred experience using Arena or another simulation software to build stochastic simulation models
• Preferred experience using GCP Looker

Work Environment:

• Remote, but within proximity to a Quest lab.  Available on eastern time zone business hours.
• Travel required

Education:

• Bachelor’s degree in Supply Chain Management, Business, Engineering, or a related field. (Required)
• Master’s degree in Supply Chain Management, Business, Engineering, or a related field. (Preferred)

About the Team Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.