Mgr, Product Education

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.

Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize diverse perspectives, endeavoring to craft a better world to live in.

Responsibilities will include

• Manage a team of 5+ Product Training Managers.
• Facilitate instructor-led training face-to-face and virtually with customers teaching Entrata best practices with users of all technical skill levels.
• Educate new trainers following the product training onboarding certification process, finding ways to motivate and hold them accountable to OKRs, KPIs, and MBOs.
• Learn all of Entrata's products and understand how customers best use the platform to train effectively. 
• Create, coordinate, and deliver training for Base Camp and Summit - Entrata’s two largest events of the year (300+ attendees).
• Promote operational excellence: identifying and executing opportunities to optimize processes and gain efficiencies.
• Build strong relationships with internal and external stakeholders to help the implementation process run smoothly. 
• Work closely with leaders in Product Management, Project Management, Consulting, Implementation, Customer Support, and Customer Success. 
• Foster an environment of accountability for yourself and others on your team. 
• Manage customer expectations and know how to defuse escalations by problem-solving and finding solutions all are happy with.
• Travel last minute when needed to provide world-class customer service. 
• Organize and run team meetings and cross-department meetings communicating clearly and effectively. 
• Support and champion change management initiatives both within the department and the organization as a whole. 
• Build relationships of trust with team members to help with their professional development and growth. 

Minimum Qualifications

• Bachelor’s Degree in Business, Communications, Education, or a related field
• 3+ years managing employees
• 5+ years of software or sales training experience
• High EQ and ability to connect with others easily
• Excellent written and verbal communication skills
• Positive, self-motivated, self-managed, and a finisher
• Travel up to 50% 

Preferred Qualifications

• Excellent time management skills
• Experience in the multi-family industry
• Skilled in managing projects successfully

Benefits:

Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.

Family-centric leave policies supporting new parents during significant life events.

Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Nevada, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, Illinois, and Tennessee for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states, your application may be reviewed on a case-by-case basis and salary ranges will be provided if required by state law

But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?