About UOB
United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.
Job Description
Job Objective
- To work with production support team to continuously improve operation efficiency of service recovery capability including monitoring, triage, automation, and production access control.
Key Responsibilities
- To identify area of monitoring coverage to be improved; and work with relevant teams to enable monitoring solution to improve monitoring coverage.
- To identify area of triage efficiency to be improved; and work with relevant teams to implement solution to improve triage efficiency.
- To identify area of automation of service recovery ability to be improved; and work with relevant teams to implement solution to automate service recovery ability.
- To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, service end-to-end dashboard, and automation of service recovery.
- To govern and perform continuous improvement and implement controls pertaining to Production access entitlements
Key Requirements
Must have: -
- Bachelor’s degree of Computer Science or Engineering
- Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.
- Good and assertive communicator in speaking & writing.
- Good analytic and problem-solving skills
- Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
- Experience in L2 or L3 production support
- Knowledge on monitoring, log analytics, automation tools, i.e., Geneos, Splunk, Ansible, Grafana, Elastic Search etc.
Good to have: -
- Understanding of ITIL, SDLC
- Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M etc
Essential technical skill: -
- Familiar with basic Unix/Linux command
- Have knowledge of Unix/Linux shell script
- Familiar with SQL and have experience of Oracle DB
- Have knowledge of Java and application servers (JBoss, WebLogic etc.)
- Have knowledge of web servers (Apache, nginx etc.)
- Have knowledge of Load Balancer, VM, Network, Storage, OpenShift, Micro Services is plus point.
Additional Requirements
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
Apply now and make a Difference
Skills Required
- Bachelor's degree in Computer Science or Engineering
- At least 5 years of IT industry experience, including technology solutions or support service delivery in banking or financial services
- Strong written and verbal communication skills
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced, team-oriented environment, including weekends and overnight hours
- Experience with L2 or L3 production support
- Knowledge of monitoring, log analytics, and automation tools such as Geneos, Splunk, Ansible, Grafana, and Elasticsearch
- Understanding of ITIL and SDLC
- Knowledge of enterprise tools such as MQ, Connect Direct, and Control-M
- Familiarity with basic Unix or Linux commands
- Knowledge of Unix or Linux shell scripting
- Knowledge of SQL and experience with Oracle Database
- Knowledge of Java and application servers such as JBoss or WebLogic
- Knowledge of web servers such as Apache or Nginx
- Knowledge of load balancers, virtual machines, network, storage, OpenShift, and microservices
What We Do
We’re here to do Right By You. At UOB, we aspire to build a better future for the people and businesses in the region. Through our extensive network and suite of capabilities, we offer financial solutions to the people and businesses within, and connecting with ASEAN. We create solutions tailored to your unique needs through data and relationship-led insights. Our comprehensive regional network and one-bank approach connects your business to new opportunities in ASEAN. We help businesses to advance responsibly and guide personal wealth to grow sustainably. We foster inclusiveness and environmental well-being for stronger societies. This is how we stay committed to forging a sustainable future for generations to come. Note: For the terms of use of our LinkedIn channel, please visit: https://go.uob.com/socialmedia
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