The Mgr. Damage is responsible for overseeing all damage processes in Airport and Off-Airport Operations for their respective areas of responsibility. They will report to the Sr Damage Resource Managers and provide oversight for all damage processes to ensure timely, efficient, and accurate damage logging, tracking, and collections. They will spend their day performing damage research and follow up to ensure that we have the proper processes, documentation, and system information to meet repair and collections expectations. For their geography they will be the day-to-day point of contact, fielding calls and inquiries, for the damage process at Hertz.
The starting salary Range for this role is $50k/yr; commensurate with experience.
What You’ll Do:
- Drive vehicle incident report quality and percentage with customer signatures by providing training, reporting, and working with leadership to create accountability for return staff.
- Monitors damage process and audit to ensure that we are meeting our service level agreements
- Support the business focus on properly identifying, attributing, repairing, and recovering body damage buy audit standard work processes and deliver training on best practices
- Work to increase body shop availability and vendor network and manage vendor relations by connecting with new shops, following up with current vending, and tracking work in progress metrics across repairs
- Must be able to work independently create trainings documents, training material and additional reports outside the standard ones provided by the supervisor to meet local business demands
What We’re Looking For:
- 3 years’ experience in management, damage processing, or rental car
- Bachelor’s Degree preferred
- Moderate proficiency in Microsoft suit
- Ability to collaborate with internal and external stakeholders across multiple functions and locations
- Ability to influence
- Flexible and adaptable; ability to work effectively in ambiguous situations
- Excellent verbal and written communication skills
- Results driven, ability to make decisions and help solve problems
- Ability to drive process and organizational change.
- Ability to motivate teams and keep a positive attitude in a fast-paced environment.
- Ability to work under minimal supervision with a goal-oriented mindset.
- Ability to see the big picture and leverage critical thinking and decision-making skills.
- Excellent organization, time management, delegation, and prioritization skills.
- Courageous leadership and accountability.
What You’ll Get:
- Up to 40% off the base rate of any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
Skills Required
- 3 years of experience in management, damage processing, or rental car operations
- Bachelor's degree
- Moderate proficiency in Microsoft Suite
- Ability to collaborate with internal and external stakeholders across multiple functions and locations
- Ability to influence
- Flexibility and adaptability in ambiguous situations
- Excellent verbal and written communication skills
- Results-driven problem-solving and decision-making ability
- Ability to drive process and organizational change
- Ability to motivate teams in a fast-paced environment
- Ability to work under minimal supervision
- Critical thinking and big-picture perspective
- Excellent organization, time management, delegation, and prioritization skills
- Leadership and accountability
What We Do
Hertz. We're here to get you there. The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. Product and service initiatives such as Hertz Gold Plus Rewards®, Carfirmations, Mobile Wi-Fi and unique vehicles offered through the Adrenaline, Dream, Green and Prestige Collections set Hertz apart from the competition. Additionally, The Hertz Corporation owns the vehicle leasing and fleet management leader Donlen Corporation, operates the Firefly vehicle rental brand and Hertz 24/7 car sharing business in international markets and sells vehicles through Hertz Car Sales.
