The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
The MGM Rewards Representative at Aria is focused on enhancing the guest experience by delivering exceptional customer service. Your primary responsibilities include promoting and enrolling guests into the MGM Rewards program, conducting redemptions, reviewing promotions, and answering questions about benefits. You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us.
THE STARTING PAY RATE: $17.00 / Per Hour
THE DAY-TO-DAY:
- Explain the MGM Rewards program comprehensively, enroll guests in the program, and facilitate the redemption of guests' points and offers
- Assist guests with inquiries, including questions about the MGM Rewards program, Direct Marketing Offers, MyVegas (where applicable), special event offers, program updates, and promote awareness of the GameSense (problem gambling program)
- Navigate various computer systems such as Patron Management, myVegas (where applicable), MCP, Opera, Veridoc, and GMP
- Organize companywide promotional events like the Holiday Gift Shoppe, Cruise Giveaway, and Stay and Gift promos
- Collaborate with VIP Services to resolve hotel reservation issues
- Support hosts in providing discretionary MGM Rewards Point Comps
- Assist with promotional Slot Tournaments and distribute event tickets
- Research, redeem, and adjust Tier Credits
- Redeem PO Offers, myVEGAS rewards, and issue comps/FREEPLAY
- Monitor and adjust receipts for members' non-gaming expenditures
- Apply MGM Rewards Points to guests' hotel folios
- Assist guests in using the mobile app
- Perform other job-related duties as assigned
THE IDEAL CANDIDATE:
- Must be 21 years of age or older
- Nevada State Gaming Registration
- Capable of standing and walking for a majority of the shift
- Must be able to work various shifts, including weekends and all holidays
- One (1) year of previous guest services experience
- Knowledgeable of Player Tracking systems
- Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
- Able to effectively communicate in English, in both written and verbal forms
THE PERKS & BENEFITS:
- Free meals in our Aria employee dining room
- Free parking on and off-shift at all MGM Resorts properties
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development opportunities through employee programs and network groups
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10930
Are you ready to JOIN THE SHOW? Apply today!
What We Do
The resorts and casinos of MGM Resorts International™ are some of the most famous in the world. Our 28 destinations are renowned for their winning combination of quality entertainment, luxurious facilities, and exceptional customer service.
We are actively expanding our presence globally, with potential developments in a number of domestic and international markets. At MGM Resorts International, we are all striving together to deliver an enticing blend of entertainment to every corner of the world.
Many of our resorts are located in Las Vegas. Las Vegas features three of the largest convention centers in the U.S., spectacular entertainment, attractions, shopping, and world-famous resorts. Whether dancing fountains, incredible stage productions, casino action, museums or natural attractions such as Lake Mead, Vegas offers something for everyone. A stroll down our streets takes you around the globe, with recreations like climbing to the top of the Eiffel Tower or taking a Venetian gondola ride. From shimmering resort pools and spa rejuvenation to nonstop nightlife, Las Vegas promises an unforgettable career destination.
With all of our unique and spectacular resorts and casinos, MGM Resorts International has a world of opportunities for you to discover excitement and rewards as you provide our guests with a wonderful and memorable experience. Take a closer look at our properties. We think you'll find an opportunity that's right for you. The 81,000 global employees of MGM Resorts are proud to be recognized as one of FORTUNE® Magazine’s World’s Most Admired Companies®.
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