The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As an MGM Rewards Representative, you will be the face of the MGM Rewards program, providing exceptional service to guests by assisting with inquiries, enrollments, and point redemptions. You will explain program benefits, handle special offers, and manage loyalty accounts through various systems. In this role, you’ll play a key part in ensuring guests have a seamless experience, including supporting promotional events, assisting with hotel reservations, and collaborating with VIP Services. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced environment while maintaining a strong commitment to guest satisfaction.
THE STARTING PAY RATE: $17.00 / Per Hour
THE DAY-TO-DAY:
- Mobile App Assistance & Responsible Gaming: Guide guests through the MGM mobile app and promote the GameSense responsible gambling program for consistent guest engagement
- VIP & Host Collaboration: Partner with VIP Services and hosts to manage hotel reservations and issue discretionary comps and rewards
- Event & Promotional Support: Coordinate and assist with companywide promotions, including slot tournaments, holiday gift shops, giveaways, and special events
- System Navigation & Account Management: Utilize multiple systems to apply rewards points, track non-gaming spend, and manage tier credits, comps, and FREEPLAY for members
- Guest Support & MGM Rewards Expertise: Assist guests with inquiries about the MGM Rewards program, enrollments, point redemptions, and special offers for a seamless guest experience
THE IDEAL CANDIDATE:
- Must be 21 years of age or older
- Nevada State Gaming Registration
- Capable of standing and walking for a majority of the shift
- Must be able to work various shifts, including weekends and all holidays
- One (1) year of previous guest services experience
- Knowledgeable of Player Tracking systems
- Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
- Able to effectively communicate in English, in both written and verbal forms
THE PERKS & BENEFITS:
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development opportunities through employee programs and network groups
- Free meals in our Aria employee dining room
- Free parking on and off-shift at all MGM Resorts properties
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts
FULL JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10930
Are you ready to JOIN THE SHOW? Apply today!
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What We Do
The resorts and casinos of MGM Resorts International™ are some of the most famous in the world. Our 28 destinations are renowned for their winning combination of quality entertainment, luxurious facilities, and exceptional customer service.
We are actively expanding our presence globally, with potential developments in a number of domestic and international markets. At MGM Resorts International, we are all striving together to deliver an enticing blend of entertainment to every corner of the world.
Many of our resorts are located in Las Vegas. Las Vegas features three of the largest convention centers in the U.S., spectacular entertainment, attractions, shopping, and world-famous resorts. Whether dancing fountains, incredible stage productions, casino action, museums or natural attractions such as Lake Mead, Vegas offers something for everyone. A stroll down our streets takes you around the globe, with recreations like climbing to the top of the Eiffel Tower or taking a Venetian gondola ride. From shimmering resort pools and spa rejuvenation to nonstop nightlife, Las Vegas promises an unforgettable career destination.
With all of our unique and spectacular resorts and casinos, MGM Resorts International has a world of opportunities for you to discover excitement and rewards as you provide our guests with a wonderful and memorable experience. Take a closer look at our properties. We think you'll find an opportunity that's right for you. The 81,000 global employees of MGM Resorts are proud to be recognized as one of FORTUNE® Magazine’s World’s Most Admired Companies®.
