The Mobile Financial Services (MFS) Program Manager is responsible to drive large and complex MFS Professional Services engagements toward Ericsson's customers. The candidate will also support the Customer Success Manager(CSM) and Key Account Manager (KAM) with extensive technical knowledge. The MFS Program Manager is overall responsible for strategic planning, implementation, and successful delivery of organizational programs. This role oversees program development, manages cross-functional teams, ensures alignment with organizational goals, and drives measurable outcomes. Role reports to Head of MFS Service Delivery.
Join our Team
What you will do
• You will establish the Program/Project plan baseline: define projects breakdown, projects scope, secure the vital resources (mainly Project Managers) and plan and supervise all activities.• Drive program execution: track projects progress, monitor and handle changes, conflicts, and critical issues!• Mentor the team, to interact with them and support them in their professional growth, and to identify and recognize talents! • Previous experience in management complex integration projects Global System Integration companies is a plus.• Experience in pan-african delivery and ideally a multi-countries program• Ability to work in geographically dispersed multi-functional units.• PMP or Prince2 certification is Mandatory. • Handle Program finance: ensure financial system monitoring, cost control...• Develop the Project Management discipline: simplify processes, methods and tools with creative ideas.• Handle customer and partner engagement: manage customer relationship building confidence and trust, ensure project progress arranging meetings and customer events.• Build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). • Support customer escalation in line with matrix defined at function level. • Develop the business: participate to contract preparation and to pre-sales meeting.• Need strong hands-on experience when it comes to projects delivery. • Need MFS, BSS & Cloud proficiency. • Good understanding of Fintech Business and IT SI Projects challenges• Automation experience and Devops and Agile certifications are plus.• Adjust ways of working to local customs with consideration to Code of Conduct and local OHS and safety regulations.• Ensure compliance and ethics and exhibit exemplary role-model leadership behaviors.
You will bring
• Entrepreneurial & Commercial Thinking • Persuading & Influencing ability• Relating & Networking skills• Education: Bachelor or Master of Science in Engineering, Computer Science or equivalent. • 10-15 years of Project Management solid experience in complex financial/banking or IT Integration systems Service Delivery with demonstrable experience of managing complex programs • Good at handling resource planning and competence development• Result oriented with customer first attitude• Ability to lead multi-cultural and cross-functional teams, empowering and creating synergies• Can handle stressful and ambiguous situations• Strong delivery capabilities• PMP Certification or Prince 2 certification will be required• Agile certification (Scrum Master ..) and DevOps experience are a plus• Domain experience: MFS and IT Systems Integration (APIs, Integration...)• Financial Acumen & Analysis Skills• Delivering Results & Meeting Customer Expectations • Planning & Organizing skills • Leading & Supervising abilities• Business Understanding• Consultative Selling Skills• Customer and Market Insight• Negotiation, Persuading & influencing Skills• Project Management Skills• Occupational Health & Safety (OHS)
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Uganda (UG) || Kampala
Req ID: 780093
Top Skills
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
Gallery
Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
