The Role and Impact
As a Manufacturing Systems Software Development Engineer, you will provides operational and technical support for Foundry customers by investigating and resolving production, engineering, and manufacturing data issues. This role serves as a key interface between customers, factory operations, automation, manufacturing systems, and domain experts to ensure timely resolution of customer-reported issues and accurate data delivery.
The position is responsible for managing customer support tickets, performing cross-system troubleshooting and root cause analysis, coordinating with technical subject matter experts, and driving continuous improvement in support processes, data quality, and customer experience
Key Responsibilities
Own and manage customer support tickets through closure, ensuring timely updates and communication with stakeholders.
Review, validate, classify, prioritize, and coordinate resolution of customer-reported issues and inquiries.
Perform cross-system troubleshooting and root-cause analysis across manufacturing, automation, integration, data, and reporting systems.
Analyze manufacturing data, customer data, and reporting outputs to identify discrepancies, trends, and opportunities for improvement.
Coordinate with Manufacturing, Supply Chain, Automation, IT, Engineering, and domain subject matter experts to investigate and resolve issues.
Understand customer-specific requirements, business rules, and manufacturing data expectations to support effective issue resolution.
Track ticket metrics, service level agreements (SLAs), and operational KPIs.
Develop and maintain troubleshooting guides, knowledge articles, support documentation, and training materials.
Identify recurring issue patterns and provide recommendations to improve operational efficiency, data quality, and customer experience.
Support process improvements related to customer data exchange, manufacturing reporting, and support readiness.
Possess a Bachelor's or Master's degree in Computer Science, Information Technology, Information Systems, Computer Engineering or related fields
Technical Skills
- Strong SQL and database querying skills (Oracle, PostgreSQL, Teradata, or equivalent).
- Experience troubleshooting enterprise applications, system integrations, and data flows.
- Understanding of manufacturing transaction flows, data lineage, and reporting systems.
- Familiarity with Jira, ServiceNow, or similar ticket management platforms.
- Ability to analyze manufacturing data and perform structured root-cause analysis.
Manufacturing Knowledge
- Semiconductor manufacturing operations and processes.
- Understanding of manufacturing systems, automation systems, and data domains used in semiconductor manufacturing.
- Knowledge of customer manufacturing data requirements, reporting processes, and business workflows.
- Understanding of product, material, and manufacturing data flows across factory systems. [IFS L2 Support ' Meeting]
Soft Skills
- Strong analytical and problem-solving skills.
- Ability to perform structured troubleshooting and root-cause analysis.
- Strong cross-functional collaboration and influence without authority.
- Customer-focused mindset with excellent stakeholder management skills.
- Excellent written and verbal communication skills.
- Requirements gathering, documentation, and knowledge management capabilities.
- Ability to manage multiple priorities in a fast-paced operational environment.
- Ability to quickly learn new manufacturing domains, systems, and customer requirements.
Job Type:Experienced HireShift:Shift 1 (Malaysia)Primary Location: Malaysia, KulimAdditional Locations:Posting Statement:All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.Position of TrustN/A
Work Model for this Role
This role will require an on-site presence. * Job posting details (such as work model, location or time type) are subject to change.*
ADDITIONAL INFORMATION: Intel is committed to Responsible Business Alliance (RBA) compliance and ethical hiring practices. We do not charge any fees during our hiring process. Candidates should never be required to pay recruitment fees, medical examination fees, or any other charges as a condition of employment. If you are asked to pay any fees during our hiring process, please report this immediately to your recruiter.Skills Required
- Bachelor’s or Master’s degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or a related field
- Strong SQL and database querying skills
- Experience with Oracle, PostgreSQL, Teradata, or equivalent databases
- Experience troubleshooting enterprise applications, system integrations, and data flows
- Understanding of manufacturing transaction flows, data lineage, and reporting systems
- Familiarity with Jira, ServiceNow, or similar ticket management platforms
- Ability to analyze manufacturing data and perform structured root-cause analysis
- Knowledge of semiconductor manufacturing operations and processes
- Understanding of manufacturing systems, automation systems, and semiconductor manufacturing data domains
- Knowledge of customer manufacturing data requirements, reporting processes, and business workflows
- Understanding of product, material, and manufacturing data flows across factory systems
- Strong analytical and problem-solving skills
- Strong cross-functional collaboration and influence without authority
- Customer-focused mindset and stakeholder management skills
- Excellent written and verbal communication skills
- Requirements gathering, documentation, and knowledge management capabilities
- Ability to manage multiple priorities in a fast-paced operational environment
- Ability to learn new manufacturing domains, systems, and customer requirements quickly
Intel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Intel and has not been reviewed or approved by Intel.
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Leave & Time Off Breadth — Sabbaticals and paid time off are highlighted as signature elements, with an established program offering four weeks after four years or eight weeks after seven years. This distinctive time off is positioned as a meaningful part of the overall package.
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Parental & Family Support — Paid bonding leave of 12 weeks and a New Parent Reintegration program, plus fertility benefits around $40,000 and up to $15,000 adoption reimbursement with no lifetime cap, are clearly stated. These programs are presented as standout components alongside broader family support resources.
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Healthcare Strength — Multiple medical plan options with 2026 updates, a shift to Spring Health for EAP, and in‑network virtual medical visits covered at 100% beginning in 2026 indicate a comprehensive offering. These features signal an emphasis on robust medical access and mental health support.
Intel Insights
What We Do
Our mission is to shape the future of technology to help create a better future for the entire world, that’s the power of Intel Inside. With more ingenuity and creativity inside, our work is at the heart of countless innovations. From major breakthroughs to things that make everyday life better— they’re all powered by Intel technology. With a career at Intel, you can help make the future more wonderful for everyone.
