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Creating world-changing technology that enriches the lives of every person on earth.
The Role
Provides operational and technical support for manufacturing systems by managing customer tickets, troubleshooting cross-system issues, analyzing manufacturing data, and conducting root-cause analysis. Coordinates with manufacturing, automation, IT, supply chain, and engineering teams to resolve issues. Tracks SLAs and KPIs, develops support documentation, identifies recurring problems, and recommends improvements to data quality, reporting, customer data exchange, and support processes.
Summary Generated by Built In
Job Details:Job Description:
- Designs, develops, sustains, tests, validates, and debugs software to enable specific factory, wafer process, packaging features, capabilities, solutions, and/or reference platforms for Intel manufactured products.
- May work across multiple layers of the software stack spanning firmware, drivers, operating systems, database platforms, storage platforms, network/firewall, middleware, frameworks, algorithms, automated material handling systems, and/or applications for mission critical distributed enterprise systems spanning a large number of clients/servers and applications across multiple operating systems, specific technology, product/platform, or Manufacturing segment.
- Integrates, supports, and sustains Factory Automation software systems to ensure reliable and efficient manufacturing operations.
- Applies advanced troubleshooting techniques to diagnose and resolve automation system issues, minimizing system downtime and improving overall system performance.
- Drives continuous improvement initiatives to achieve automation system health goals, enhance system reliability, and support emerging manufacturing capability requirements.
- Serves as the automation subject matter expert for designated automation systems, representing system integration needs and collaborating with cross-functional and cross-site teams to drive solutions.
- Supports automation system monitoring tools, system validation, software testing, troubleshooting, and software quality control activities.
- Partners with Virtual Factory teams and relevant stakeholders to facilitate knowledge sharing, issue resolution, and continuous improvement across manufacturing sites.
- Provides 24x7 production support through a rotating day and night shift schedule, working 12-hour shifts (AA, BB, CC, DD rotation) to ensure continuous factory operations.
- Possess a Bachelor's or Master's degree in Computer Science, Information Technology, Information Systems, Computer Engineering or related fields
- Strong analytical and problem-solving skills
- Good interpersonal and communication skills - must be able to communicate, clear message delivery in troubleshooting/swat bridge as well as written update on findings/investigation to factory users
- A good team player - support each other
- Resourceful, creative and innovative in coming out with ideas to resolve issues
- Proficient with current IT technologies
Job Type:Experienced HireShift:Shift 9 AA (Malaysia)Primary Location: Malaysia, KulimAdditional Locations:Posting Statement:All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.Position of TrustN/A
Work Model for this Role
This role will require an on-site presence. * Job posting details (such as work model, location or time type) are subject to change.*
ADDITIONAL INFORMATION: Intel is committed to Responsible Business Alliance (RBA) compliance and ethical hiring practices. We do not charge any fees during our hiring process. Candidates should never be required to pay recruitment fees, medical examination fees, or any other charges as a condition of employment. If you are asked to pay any fees during our hiring process, please report this immediately to your recruiter.Skills Required
- Bachelor’s or Master’s degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or a related field
- Strong SQL and database querying skills
- Experience with Oracle, PostgreSQL, Teradata, or equivalent databases
- Experience troubleshooting enterprise applications, system integrations, and data flows
- Understanding of manufacturing transaction flows, data lineage, and reporting systems
- Familiarity with Jira, ServiceNow, or similar ticket management platforms
- Ability to analyze manufacturing data and perform structured root-cause analysis
- Knowledge of semiconductor manufacturing operations and processes
- Understanding of manufacturing systems, automation systems, and semiconductor manufacturing data domains
- Knowledge of customer manufacturing data requirements, reporting processes, and business workflows
- Understanding of product, material, and manufacturing data flows across factory systems
- Strong analytical and problem-solving skills
- Strong cross-functional collaboration and influence without authority
- Customer-focused mindset and stakeholder management skills
- Excellent written and verbal communication skills
- Requirements gathering, documentation, and knowledge management capabilities
- Ability to manage multiple priorities in a fast-paced operational environment
- Ability to learn new manufacturing domains, systems, and customer requirements quickly
Intel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Intel and has not been reviewed or approved by Intel.
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Leave & Time Off Breadth — Sabbaticals and paid time off are highlighted as signature elements, with an established program offering four weeks after four years or eight weeks after seven years. This distinctive time off is positioned as a meaningful part of the overall package.
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Parental & Family Support — Paid bonding leave of 12 weeks and a New Parent Reintegration program, plus fertility benefits around $40,000 and up to $15,000 adoption reimbursement with no lifetime cap, are clearly stated. These programs are presented as standout components alongside broader family support resources.
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Healthcare Strength — Multiple medical plan options with 2026 updates, a shift to Spring Health for EAP, and in‑network virtual medical visits covered at 100% beginning in 2026 indicate a comprehensive offering. These features signal an emphasis on robust medical access and mental health support.
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The Company
What We Do
Our mission is to shape the future of technology to help create a better future for the entire world, that’s the power of Intel Inside. With more ingenuity and creativity inside, our work is at the heart of countless innovations. From major breakthroughs to things that make everyday life better— they’re all powered by Intel technology. With a career at Intel, you can help make the future more wonderful for everyone.
