As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Reporting to the Director, Field Service Project Management and Senior Manager, Field Service Project Management, Ciena’s Metro Technicians perform tasks relevant to the addition and removal of optical, DCN, power, etc., equipment on live and non-live networks. You’ll work hands-on with cutting-edge optical and power equipment in live network environments, ensuring seamless service delivery for our customers.
You’ll be part of a collaborative, high-performance team that values safety, quality, and ownership. This is a role for someone who thrives on travel, solving technical problems, and making a real impact every day.
The successful candidate must be prepared for considerable overtime.
This may include working over 50 hours per week, including travel time, depending on project needs and travel itineraries.
Overtime pay is provided in accordance with federal and state labor laws
- You will be required to lift 40+ pounds regularly, and should be comfortable with climbing ladders
- You will install, remove, and test optical, DCN, and power equipment on both live and offline networks
- You will read and interpret Engineering Design Packages (EDPs), Visio drawings, and Methods of Procedure (MoPs)
- You will perform fiber work (run, clean, remove patch cords, terminate to FDPs)
- You will execute DC power cabling and -48DC live system work
- You will conduct rectifier/PDU installations and removals
- You will assist with basic testing of hardware and complete all documentation accurately and on time
- You will ensure job sites are clean, safe, and fully stocked with required materials/tools
- You will perform on-site audits and quality inspections (including virtual audits)
- You will be required to safely operate company/rented vehicles and follow all safety and ESD protocols
- You will need to communicate effectively with site leads, project managers, remote testers, and customers
The Must-Haves:
Education: High School Diploma (post-secondary technical training preferred)
Experience: Previous experience installing network hardware from multiple vendors
Travel: Ability to travel extensively across the US (up to 100%)
Technical Skills:
- Understanding of fiber optics and DC power
- Comfortable with cabling, racking, and module installation
- Working knowledge of Microsoft Office
Soft Skills:
- Strong time management and communication skills
- Detail-oriented, safety-conscious, and able to work independently
- Able to problem-solve and escalate issues when needed
Pay Range:
The hourly pay range for this position is $24.08/hr - $38.46/hr.
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
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What We Do
Ciena (NYSE: CIEN) is a global leader in networking systems, services, and software. We build the world’s most adaptive networks to enable our customers to deliver richer, more connected experiences for all users. At our core, Ciena is a company rooted in people. We prioritize deep, collaborative relationships within our teams and alongside our customers, partners, and communities around the world.
For three-plus decades, we’ve brought our humanity to our relentless pursuit of innovation. We continue to lead the evolution of networking with a strong track record of industry firsts. As end-user expectations skyrocket, our customers and their networks must transform. Ciena powers this transformation by driving next-generation solutions built for maximum openness and agility—today and into the future.
Corporate/Brand Values:
• Customer First
• Integrity
• Velocity
• Innovation
• Outstanding People
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Only Ciena has the depth of expertise and the culture of collaboration and partnership required to help our partners evolve. We do this by strategically integrating hardware, services, and software in an open environment to ensure our clients’ networks are ‘fit for flexibility’ today and into the f
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We are known for our industry-firsts, including the first coherent optical solution, converged packet-optical platform, and intelligence automation platform. Our commitment extends beyond innovation, logging in over 35,000 volunteer hours and $2 million to worthy causes in 2023. We're the perfect size and culture for you to make a difference.
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