Who we are looking for:
The Metrics Management Lead is a dual-role position responsible or both the development, organization, and dissemination of knowledge assets within GTA and the continuous improvement of operational processes through metrics management. This role focuses on driving data-informed and continuous improvements across teams using Operation Science techniques. The ideal candidate will have expertise in knowledge management, process improvement, and metrics analysis with strong communication skills to support cross-functional collaboration.
Still interested? Here’s what the role looks like:
The Metrics Management Lead is a professional who embraces Operations Science to drive continuous improvement across assigned areas.
Operations Science is the process management technique of applying various improvement tools (control charts, pareto charts, improvements plans, etc..) to continuously improve any operations.
The 5 Steps of Operations Science:
- Define the process
- Measure the process
- Analyze the process
- Improve the process
- Control the process
Metrics Drive Behavior and Behavior Drives Results -- stated another way “you must inspect what you expect”. By focusing on the right metrics and aligning resources toward improving them, you instill the proper behavior patterns and will over time achieve the desired results.
The Metrics Management Lead will work cross functionally to define the key, core metrics for each operational team and build the metric reporting that will be used to identify the projects required to deliver quantifiable service quality / service performance improvements. This is a continuous loop meaning that as we deliver on our metric goals, we will continuously raise the bar.
Candidates must show:
- Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to other's views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed. Ability to lead projects as the business dictates.
- Problem Solving - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
- Written Communication - Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information.
- Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others’ attention.
- Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on-time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
- Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; accountable for decisions and actions, commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
- Technical skills - business acumen, and ability to collect data and present in a manner that enables action
This is what you need to have:
- Four years of college resulting in a bachelor’s degree or equivalent work experience
- Proficiency in business acumen, metrics analysis, and the ability to analyze and present data in a manner that drives actionable insights
- Strong organizational skills and ability to provide insights for multiple data sets
- Excellent writing, editing, and proofreading skills, with a keen eye for detail and accuracy
- Excellent communication and interpersonal skills
- Regular, punctual, and consistent attendance
- Must have and maintain current driver license
- Must be able to work any shift and weekends, variable schedule(s) as necessary to meet the needs and goals of the business
If you are still interested and the values below resonate with you, apply today!
GTA Val-You’s:
Our Customers Matter. Build Trust Through Respect. Be Accountable. Learning is Growth. Lead with Care. Win Together. Be a Game Changer.
Teleguam Holdings LLC dba GTA is an Equal Opportunity Employer
Teleguam Holdings LLC, dba GTA is an Equal Opportunity employer dedicated to building an inclusive and diverse workforce as we see this is critical to the success of our company. Having diverse perspectives, experiences, and skills within our teams allows us to learn from each other and grow as individuals, which leads to better work and outcomes. Through our actions, our goal is to create long term impactful change throughout the company and our island community. However you identify or whatever background you come from, we welcome you to be a part of this change. We ask that you apply to a role that excites you and where you can bring your authentic, best self to work. Keep in mind that all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Read more about our commitment to these principles in the Guam Department of Labor notices and Department of Labor's EEO notices.
Other applicable federal employment laws include Family Medical Leave Act (FMLA) and Uniform Services employment and Reemployment Act (USERRA).
Accommodations for Applicants with Disabilities
Teleguam Holdings LLC, dba GTA has always worked to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at [email protected] or call us at (671) 644-0300.
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What We Do
We understand what you need to get the most out of life on Guam. As your truly local telco, we are just as much a part of island life as you are. Our fully-buried, owned fiber and copper network, combined with our experience coping with weather events, means that you can rely on GTA to keep you connected. We are passionate people and passionate about our customers. That’s why we provide the latest technologies and products so you can focus on the moments that matter. Our Vision is to inspire the island community in everything that we do. Our Mission is to foster connection and delight the community through every interaction and experience.
