Meter Specialists act as the frontline support function of the Billing & Account Management teams as well as client corporate or regional contacts. Meter Specialists work to resolve low-level concerns as they relate to submetering and the Meters department. These issues include, but are not limited to, questions surrounding Invoice , WO, Scheduling and Estimate questions, along with some basic product troubleshooting steps.
Responsibilities
- Accept ZenDesk tickets in a First-in-First-out method (FIFO)
- Offer cause and effect explanations to clients for concerns that they have
- Answer any Invoicing questions or WO status questions from NetSuite
- Provide Self-help documentation for Properties to troubleshoot their own issues
- Troubleshoot high/low consumption issues
- Troubleshoot DC/Repeater issues
- Provide DIY install support and documentation
- Provide feedback on knowledge documents to improve clarity and speed resolution
- Provide feedback on repeating trends that could be automated or escalated to product and technology teams
- Following up with Conservice team members to ensure that solutions are found
- Organizing workload by filtering previously accepted tickets based on priority
- Organize and track information to effectively prioritize work
- Resolve or delegate client issues to relevant teams within 4 hours
- Follow-up with other teams to ensure that solutions are being found
- Other duties as assigned by leadership
Qualifications
- Ability to prioritize important and urgent work to meet deadlines
- Able to solve a range of repeating issues
- Able to independently analyze and reason to make unaided decisions
- Desire to develop technical and or Account skills for progression
- Talent to stay positive and productive under pressure
Education & Experience
- Client facing role
- Exposure to CRM technology solutions
Similar Jobs
What We Do
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
