Metadata Support Specialist

Ingram Content Group (ICG) is searching for a Metadata Support Specialist to join our innovative team in La Vergne, TN. The Metadata Support Specialist, oversees metadata entry and management for IPS client publishers, ensuring all processes are developed and maintained in order for client publishers to submit and finalize their seasonal frontlist titles in time for monthly sell-in. Assists in creation and maintenance of seasonal and specialty digital online catalogs for IPS titles. Serves as an escalation point for metadata support (print and digital).

Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.

Required Qualifications:

• Bachelor’s degree or equivalent year for year directly related experience
• 3 years of experience in marketing, book publishing, book industry, account support, client administration, data management, or related field

Preferred Skills/Qualifications:

• Excellent oral and written communication skills, primarily by phone and email
• Knowledge of book metadata and systems
• Knowledge of MS Outlook, Word, and Excel

Key Responsibilities:

• Creates metadata management communications and maintains timeline for reaching out to client publishers on an ongoing basis, ensuring deadlines are met.
• Develops and maintains the monthly title intake schedule and establishes seasonal metadata deadlines.
• Ensures metadata is optimized for distribution partners and online searching and resolves any escalated issues from Client Managers.
• Creates and maintains seasonal and specialty sell-in catalogs for IPS titles
• Oversees the process for adding all client titles to seasonal catalogs for sell-in by completing sweeps for drop-in titles in CoreSource on a consistent basis.
• Updates locked CoreSource fields and tracks changes for internal stakeholders
• Works closely with client publishers to educate on metadata industry standards and best practices
• Troubleshoots data distribution issues to ensure required metadata fields have been populated, correcting any issues/errors and escalating when necessary.
• Partners with Client Relations and Sales in auditing sell-in catalog data for sales conferences.
• Troubleshoots print, ebook, and eaudio issues on key vendor websites, fixing any issues and submitting support tickets when necessary.
• Provides ongoing training to new publisher users on how to enter and access CoreSource metadata.
• Provides tier-1 support for ONIX ingestion issues for clients utilizing ONIX. Assists in setting publishers up with ONIX ingestion, ensuring CoreSource’s requirements are met.
• Partners with Ingram internal stakeholders on systems updates while communicating the needs of IPS distribution brands.

Hiring Salary Range: $62,087 - $77,158. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to:  the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish