Meta Onboarding Experience Specialist

Job Type:

Regular

Work Location:

Client Support Center - Southlake, TX 76092

Overview:

2020 Companies has full-time Onboarding Specialist opportunities representing our client, Meta.

About the Job

The Onboarding Specialist is the main point of contact for new hires and is responsible for providing comprehensive support and direction during their onboarding and orientation process. The Onboarding Specialist will facilitate 1-on-1s and group meetings with new hires on a recurring cadence and provide direct reporting of retention and development to each new hire’s leadership team regularly. This position will also demonstrate company culture and values throughout orientation by maintaining positive relationships, demonstrating efficiencies, and open communication.

What’s in it for you?

• Work remotely, from your home
• Weekly base pay + quarterly performance bonus program
• Paid training
• Paid travel
• Paid mileage
• Apparel and equipment provided
• Eligible for benefits and 401k
• Paid time off
• $30 Mobile Reimbursement
• Scholarship Opportunities
• Employee Assistance Program

Job Description:

• Contribute to a positive candidate experience by acting as a candidate advocate
• Continuously monitor the onboarding system and intervene where necessary
• Expeditiously review and move candidates through the necessary predefined onboarding steps
• Attach the appropriate hiring package to each onboarding candidate
• Partner with HR to evolve the onboarding process based on changing regulatory demands
• Maintain excellent documentation within the applicant tracking system
• Ensure adherence to all equal employment opportunity laws
• Ensure all necessary logins are created and functional for frequently used applications (Salesforce, Workday, etc.)
• Meet with New hires to outline onboarding training modules
• Audit and follow up on course completion within the new hire's first two days of employment
• Facilitate orientation training call for in-store behaviors and strategy
• Report on new hire performance to the field leadership team
• Work directly with the internal onboarding team to ensure login credentials arrive in time for new hires to begin working
• Conduct regular touch-base calls with the new hire team throughout NHO
• Collaborate with DM team to align on development direction
• Audit NHO course completion and provide summary feedback to the DM team
• Administer the NHO Sentiment survey and partner with the training team for process improvements
• Perform all other duties as assigned

Performance Measurements:

• The onboarding specialist will be directly responsible for the completion of each step/phase of the orientation process by the new hire. New hires are expected to complete all required training and compliance requirements within the first 14 days of employment.
  • 95% complete or above in 14 days = 100%
  • 70% - 94% = 50%
  • <70% = 0%
• The onboarding specialist will also be responsible for maintaining an employee retention rate of 90% or better throughout the first 45 days of employment.
  • 90% and above = 100%
  • 70% - 89% = 75%
  • <70% = 0%

Qualifications: 

• High School Diploma or equivalent required
• 1 - 2 years relevant experience; in recruiting, sourcing, customer service call center
• Passion for improving candidate, hiring manager, and recruiting team experience
• Proven ability to consistently and positively contribute in a high-paced, changing work environment as well as the ability to prioritize multiple functions and tasks and manage work time efficiently 

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.