What You’ll Accomplish
- Ensure messages reliably reach end users by managing and creating bespoke alerts and monitors that proactively catch downstream message deliverability issues
- Identify, investigate, and resolve message deliverability issues with partners and internal teams by using internal data and partner-provided tools
- Build reports using Looker and Datadog that clearly depict overall trends in message deliverability and be able to present those findings to leadership on a regular cadence
- Communicate on a regular basis with messaging partners on all operations such as long-term strategic projects, daily support issues, and volume projections
- Work directly with Engineering and Product teams on building tools that enable best-in-class message deliverability by creating requirements and clearly communicating problem areas
- Partner with Sales, Customer Success, and Marketing teams to create content that educates customers on industry best practices and how to maximize message deliverability for our customers
Your Expertise
- Excellent data analysis skills and proven track record building internal workflows using Zapier, Looker, Datadog, Excel, Google Sheets, or similar tools
- Strong communication skills (written and verbal) - this includes being comfortable communicating at all levels: leadership, internal, and external
- Experience working directly with engineering teams to troubleshoot issues using log level information, querying databases, or similar
- Comfortable completing projects requiring individual initiative and flexibility in tight time frames with minimal supervision
- Professional experience in the SMS and/or Email Deliverability space is preferred
- Bachelor’s degree or U.S. equivalent in Computer Science, Technology Management, Information Management, Business Administration, or related field
- Must have 1 year of professional experience conducting data analytics within the technology industry in an operationally focused role
- 1 year of professional experience partnering with internal teams (including Sales & Finance, Product, or Engineering teams)
Similar Jobs
What We Do
Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Infusing intelligence at every stage of the consumer’s purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbeque Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love.
To learn more about Attentive or to request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.
Why Work With Us
At Attentive, you'll connect with inspiring, high-caliber people, and be encouraged to take risks, get creative, and think bigger. We're solving big problems for our customers, through our innovative AI solutions, giving employees the opportunity to thrive along the journey. The sky's the limit when it comes to what's possible.
Gallery
