About Telnyx
Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.
We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
The Role
As a Messaging Compliance Specialist, you'll assist in getting customers set up for SMS messaging across various mediums. You will be responsible for reviewing prospective traffic for compliance, working with customers to work out messaging issues. You’ll work with internal teams to keep customers informed while maintaining a large set of data.
Responsibilities
- Respond to enquiries from customers using the platform asking about messaging compliance, messaging content, and registration timelines.
- Track daily, weekly, and monthly metrics and reports to support the customer experience.
- Remain available and responsive to maximize customer satisfaction by addressing inquiries, technical demands, and following through on specified timelines.
- Develop strong relationships with key individuals, work with customers to establish critical goals and KPIs, and aid customers in achieving their messaging objectives.
- Assist with internal customer-facing processes & automation
- Coordinate with the Telnyx messaging Team to ensure a smooth compliance experience for Telnyx customers.
What we are looking for
- 2+ years of customer service of a highly technical product or project management experience in a professional setting (telecommunications background will be a plus).
- Resourcefulness. Technically competent and enjoy solving problems for our customers and our team.
- Advanced organizational and time management skills.
- Excellent project management, developing workflows to increase troubleshooting efficiency while still following standard processes.
- Impeccable written and verbal communication skills. You are a strong listener and communicator, being able to stand in our customer’s shoes.
- Analytical thinking - analyze, synthesize, and apply information to solve problems swiftly while weighing all pros and cons and understanding the downstream effects of decisions.
- Living with integrity, transparency, and erring on the side of the action.
- Adaptive and introspective; ability to work under pressure and help others.
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What We Do
Telnyx delivers voice, messaging and more for applications and next-generation communications companies. Offering a communications platform that provides global carrier-grade services, Telnyx maintains an international, private IP network and grants its customers unprecedented control over their communications through its innovative portal and RESTful API. Telnyx products include voice (elastic SIP trunking, global number search, and telephony data), programmatic messaging, wireless (mobile IoT), embedded communications (WebRTC) and automated networking. Customers provision services a la carte and pay by usage for scalable, on-demand communications.
