Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor, Electronics, Medical Devices, and Industrial Equipment.
In 2023, Critical Manufacturing expanded its footprint to Tijuana, Mexico.
Recognized as a Leader by Gartner, we are part of ASMPT, the world's largest supplier of best-in-class equipment, and technological process partner for the electronics and semiconductor industries.
What you will do:
- Application Support – provide primary support by dealing with support requests
- Continuous improvement of support procedures, tools and runtime environment
- Interact with various internal Product teams to troubleshoot and resolve complex problems
- Log and track issues ensuring the customer is kept aware of progress
Requirements
What you must have:
- More than 2 years in application support
- Great interpersonal and communication skills
- Time management, organization and prioritization
- Attention to detail – thorough in work carried out
- Teamwork – working together to meet deadlines
- Initiative – seeking continuous improvement and implementing best practice in technology environment
- Self-motivated and creative in all aspects of your work
- Excellent English skills – spoken and written
What we consider a plus, knowledge on:
- Programming skills (C#, Typescript) are desirable. However, this is NOT a programming role but rather a software support role
- Experience with SQL Server
- Experience with scripting languages (ex: Powershell, Bash)
Skills Required
- More than 2 years of application support experience
- Strong interpersonal and communication skills
- Time management, organization, and prioritization skills
- Strong attention to detail
- Ability to work collaboratively in a team
- Initiative and commitment to continuous improvement
- Self-motivated and creative approach to work
- Excellent spoken and written English skills
- Programming knowledge in C# or TypeScript
- Experience with SQL Server
- Experience with PowerShell or Bash scripting
What We Do
Critical Manufacturing provides the most modern, flexible and configurable manufacturing execution system (MES) available. Critical Manufacturing MES helps manufacturers stay ahead of stringent product traceability and compliance requirements; reduce risk with inherent closed-loop quality; integrate seamlessly with enterprise systems and factory automation; and provide deep intelligence and visibility of global production operations. As a result, our customers are Industry 4.0 ready. They can compete effectively and profitably by easily adapting their operations to changes in demand, opportunity or requirements, anywhere, at any time. For more information, visit www.criticalmanufacturing.com Follow us on: - Facebook: http://www.facebook.com/CriticalManufacturing - Twitter: https://twitter.com/#!/CriticalMfg - Youtube: http://www.youtube.com/CriticalMfg
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