Merkle Aotearoa | Salesforce Functional Consultant (Intermediate)

Job Description:

Merkle Aotearoa | Auckland | Permanent | Full time | R1093747

• Flexible/hybrid working environment with 3 days in office (or client site)
• 5 weeks annual leave (after 2 years of service) plus additional wellness days each year
• Grow your career with learning opportunities from our people, platforms & partnerships
• A collaborative, innovative and supportive local team of Salesforce professionals with Auckland and Wellington offices, and a global talent network.

About us

Merkle Aotearoa are a leading digital transformation consulting firm focused on creating connected experiences for the people of Aotearoa. We’re a proud part of the dentsu group, Asia Pacific’s largest and most awarded agency network. For Merkle, this means we focus on delivering connected experiences for our customers customer, using human centred design principles and actionable data/insights to implement world class Salesforce solutions.

We partner with organisations to accelerate the design and delivery of strategy, and to lift organisational performance to meet the evolving market. Our focus is to create the conditions for an organisation, and the people within it, to thrive by leveraging best practice insights tailored to client context to create innovative solutions.

What your role and typical day might look like 

As a Functional Consultant you form an important member of our delivery/project teams. Everyday you’ll bring your curiosity and Salesforce expertise to help find solutions leveraging best practices, business processes and unique industry knowledge in cross-functional teams.

This usually comes in the form of discovering and analysing business requirements, creating functional and technical documentation, and bringing innovative solutions to life within Salesforce in the form of high-quality configurations/builds and deployments. You’ll collaborate and communicate with our team and our clients’ team members to bring clarity and to showcase your work. 

Responsibilities could include 

• Work with your cross-functional client and Merkle team to contribute to requirement gathering sessions, including workshop facilitation, process mapping and documentation. 
• With support from project leads, take ownership of design and build of Salesforce features.
• Collaborate with client team members to resolve issues, clarify needs and gather feedback on solutions.
• Support testing activity and complete quality documentation of solutions.
• Mentor, inspire, and motivate team members to produce high quality outcomes, ensure a high-quality output that meets or exceeds client expectations.
• Continuous development of your Salesforce knowledge through the attainment and maintenance of Salesforce certifications and related knowledge areas, including software delivery methodologies and best practices.
• Participation and contribution to internal learning initiatives and team building activities, enriching our dentsu and Merkle Aotearoa culture in your own way.

A bit about you 

• Someone with around 2 – 5 years’ experience as a Salesforce Functional Consultant with good foundational knowledge in at least one of the core clouds; Sales, Service or Experience.
• Any knowledge or experience with CPQ/Revenue, Marketing or Industry Cloud would be a bonus but not mandatory for this role. 
• Relevant Salesforce certifications and tertiary qualification in Computer Science, Information Systems or similar area of study. 
• A natural problem solver and interest in working in a consulting environment. Consulting or professional services experience would be an advantage but not mandatory.
• Business analysis and critical thinking skills to diagnose problems with users, create solutions and documentation.
• Experience working in Agile SDLC environments. Knowledge/experience in DevOps, ITIL, ITSM and CI/CD pipelines will be highly beneficial but not mandatory.  

Become a champion for meaningful progress

At Merkle and dentsu Aotearoa, our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

We’re committed to creating a workplace where everyone feels seen, heard, and valued. If you want to belong to a one global network where opportunities are limitless – we look forward to welcoming you.

Next Steps
Share your details and interest with Merkle Aotearoa via our dentsu careers page and we’ll be in touch.

Please note, we are only considering candidates who possess (or are in the process of obtaining) full working rights for New Zealand.

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