We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary:
Leads and oversees associate team in the planning, execution, and successful completion of support by managing process, objectives, and timelines, allocating resources, and managing team growth.
Collaborates with cross-functional teams, communicates statistics to stakeholders, and mitigates risks to ensure sales is supported, audit numbers are met, and team is meeting quality standards.
What will you do:
• Execute and adhere to Sales Support strategy, while continuing to evolve to meet the needs of our new business department.
• Develops and implements process plans, maintain deliverables and manage deadlines, and manage a shared mailbox prioritizing requests and managing team workloads.
• Ensures quality and consistency by monitoring audit findings, identifying and addressing issues and risks, communicating to senior leadership and adjusting process accordingly.
• Contributes to monitoring resource utilization and availability to ensure optimal resource allocation and efficiency.
• Develops training plans and strategies for new hires to ensure successful onboarding.
• Delivers audit and progress reports, highlighting achievements, risks, and mitigation strategies.
• Delivers Portal demonstrations for our new business opportunities and maintains collateral that corresponds with external portal demonstrations. Coordinates with internal and external business partners to provide portal support and training to staff as needed.
• Oversees ongoing training to ensure all team members are fully versed and compliant within their respective roles.
Required Qualifications:
• 5+ years of experience managing Sales Support and/or Account Management Support teams, with demonstrated success in developing and leaving individuals.
• 2+ years of experience delivering client presentations and leading client or portal demonstrations that support product understanding and adoption.
• 1+ year of experience using Salesforce.
Preferred Qualifications:
• Proficiency in Microsoft Office Suite.
Education:
• Bachelor’s Degree or equivalent combination of education and professional work experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$54,300.00 - $119,340.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 06/02/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Top Skills
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
