Merchant Services Front End Application - Technology Support II

Job Description
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in the Corporate and Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities

• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Improve operational stability and availability through participation in problem management
• Monitor production environments for anomalies and address issues utilizing standard observability tools
• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
• Exposure to observability and monitoring tools and techniques
• Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Experience in Automation, monitoring, resiliency, and delivery - Leading and driving the identification of single point of failures and implementation of automation and monitoring improvements across the application and infrastructure environment using tools such Control-M, Netcool, Splunk, Dynatrace and OpenSearch. Assist with Root Cause Analysis (RCA) and expert experience at application alert fine tuning to prevent issues related to incidents. Experience leveraging Splunk required with an analytical mindset to drive identification of patterns/trends which would predict problematic situations.
• Experienced with Cloud adoption readiness - Partner with the Merchant Services SRE team as refinement of the deployment journey is conducted. Partner with AD and infrastructure teams to ensure application support team provides an excellent customer experience.

Preferred qualifications, capabilities, and skills

• Bachelor's degree or higher in Computer Science, Information Systems, or Engineering field or equivalent experience and evidence of exceptional ability.
• Excellent interpersonal skills, energetic and a self-starter. Good communication skills, both verbal and written, with the ability to clearly convey technical information while lead large conference calls. Strong organizational skills along with demonstrated ability to manage multiple tasks simultaneously. Capable to execute and deliver on a multitude of concurrent initiatives in a dynamic environment and ability to work independently as a self-starter, and within a team environment.
• Experience in Application Support / Production Management work experience in the Banking and Financial services industry on Change, Incident and Problem management. Domain knowledge or working experience in Card Issuing and/or Merchant Acquiring is a plus.
• Desirable experience on the Stratus OpenVOS platform is a plus. Desirable hands-on Linux and Stratus VOS using tools and languages macros, C, C++, TPF messaging system (message/server and batch queues), Host security module, TCP/IP network protocol and ISO8583 messaging.

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.