How will you make an impact in this role?
Responsible for timely completion of terminal enablement response from bank partners.
Servicing market is Australia and New Zealand only.
Contact Merchants through an Outbound call to resolve the terminal enablement issues to increase the coverage and acceptance revenue.
Analyzing merchant information thru multiple systems to identify next course of action in driving resolution.
Build sustainable relationships and trust with merchant through open and interactive communication
Strong attention to detail and resulted oriented to meet monthly goals and targets
Ensuring strict adherence to our policies and procedures in relation to save the merchant account by re-onboarding them with American Express
Follow communication procedures and policies
Executing all tasks assigned by the team leader or manager diligently, on schedule, and to the highest standard.
Identifies areas of enhancement/improvement with the operating procedures and workflow
Maintaining good partnership with stakeholders to ensure urgent applications are action on timely manner
Minimum Qualifications:
Customer focus. Demonstrated experience and ability to interact with customers.
Good interpersonal and collaborative skills.
Having good stakeholder management skills
Good English, verbal and written.
Able to deliver results in accordance with policy and procedure.
Analytical and problem-solving skills with a growth mindset.
Call center experience / experience in phone servicing is preferred
Great multitasker and ability to manage multiple priorities.
Proactive, flexible and an engaged team player.
May require working on Public Holidays.
Compliance Language:
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid or onsite arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Skills Required
- Customer focus
- Good interpersonal and collaborative skills
- Good English, verbal and written
- Call center experience / experience in phone servicing
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
