Merchant Marketing Manager

| Austin, TX, USA | Hybrid
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The Merchant Marketing Manager is responsible for developing and implementing strategies and initiatives that optimize the collaboration, productivity, and effectiveness of the Sales and Marketing teams. They play a critical role in driving alignment and efficiency between the Sales and Marketing teams. By providing the necessary tools, resources, and support, this role helps maximize the effectiveness and productivity of both teams, ultimately contributing to the overall success of the organization. As a Merchant Marketing Manager, you will own and drive initiatives to promote partnered merchants on Favor’s channels in exchange for revenue.

What you'll do:

  • Enable the Sales team to have effective conversations with prospective and current merchant partners by partnering with the Creative team to optimize sales materials, pitch decks, one-pagers, and case studies
  • Partner with Media, CRM, and Merchandising teams to develop marketing campaign playbooks to inform prospective and current merchants how they would be marketed on Favor’s CRM, media, and merchandising channels, including the value it will drive for their business
  • Join sales conversations and pitches to merchants, providing marketing expertise and helping merchants understand the value of marketing their brand through Favor channels
  • Partner with marketing stakeholders and channel owners to plan, execute, and optimize merchant marketing campaigns
  • Partner with the Merchandising team to coordinate in-product experiences and features with marketing campaigns to drive mutually beneficial results for merchants and Favor
  • Analyze campaign performance metrics and provide detailed reporting to internal and external stakeholders, demonstrating the impact of marketing efforts
  • Act as a liaison between Sales, Marketing, and other teams to ensure alignment of goals and objectives
  • Provide feedback and insights to Sales and Marketing teams to drive continuous improvement

Skills you have:

  • A bachelor’s degree in marketing or a related field (relevant experience may be considered in place of a degree)
  • 4 years of marketing experience
  • Proven experience ideating and executing major campaigns
  • Proven ability to plan and execute campaigns and report on results against key performance indicators (KPIs) and budget
  • A demonstrated ability to align team members toward a common goal, delegating tasks and following up on statuses
  • A demonstrated ability to plan and execute cross-functional initiatives with shifting timelines and dependencies 
  • Time management and organizational skills with the ability to manage competing priorities while meeting deadlines
  • Expert level written and verbal communication skills with a demonstrated ability to communicate clearly and effectively across interdepartmental teams
  • Asana experience is a plus

Who you are:

  • You are meticulous and thorough with excellent attention to detail
  • You are adept at using data to make appropriate decisions on trade-offs and prioritization
  • You can propose creative solutions for an industry that is still relatively new and constantly evolving
  • You can synthesize data, form hypotheses, develop insights, and propose actionable solutions. 
  • You have a strong understanding of the various functional aspects of a marketing organization
  • You are a highly-motivated, creative, and analytical individual who thrives in a fast-paced environment with the opportunity to wear multiple hats

Life at Favor


Where you’ll work: This is a hybrid role, meaning you’ll work from home roughly three days per week and collaborate with other team members in person at our HQ in Austin, Texas for the remaining work days. No matter where you work best, we foster an inclusive and flexible environment to support our workforce. 


Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts! 


Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.


Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.


Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities.


Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. 


In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.

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Technology we use

  • Engineering
  • Product
  • People Operations
    • JavaLanguages
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    • MySQLDatabases
    • NoSQLDatabases
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    • RedshiftDatabases
    • AWS (Amazon Web Services)Services
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    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • TrelloManagement
    • SlackCollaboration
    • ZoomCollaboration
    • TrelloProject Management

An Insider's view of Favor Delivery

How would you describe the company’s work-life balance?

Favor truly talks the talk and walks the walk when it comes to prioritizing team members’ personal lives, mental health, and work-life balance. Especially with all of the challenges that last year brought, Favor created even more opportunities for team members to relax, recharge, and focus on mental health and overall wellness.

Amanda Going

Account Executive, Sales

What does your typical day look like?

I appreciate that I have the flexibility to switch it up and work in the office some days and work from home others. No matter where I’m working, I spend my days coding, collaborating on projects, and connecting with my peers!

Shruthi Krish

Software Engineer II

How has your career grown since starting at the company?

I’ve been lucky enough to pivot my career from Sales to Product Management and even luckier to have been able to do that at Favor. I couldn’t think of a better place to foster the foundation of my career as a PM than among such a unique and caring group of product leaders!

Demi Young

Product Manager

How do you make yourself accessible to the rest of the team?

I’m a HUGE believer in the power of 1:1s, and the importance of keeping a regular check-in on the calendar with my team members. If we are able to have that baseline of consistent, reliable check-ins, I find that my team members are more comfortable reaching out and scheduling additional time with me if they need it.

Kim Klask

Director, Engineering

What makes someone successful on your team?

Favor is a healthy place for an engineer for many reasons, particularly because of the high level of trust and autonomy. There is zero micro-management, zero gate keeping, and big opportunity for high impact. A successful engineer will need to be a self starter, with a high degree of ownership in their work.

Adam Reidelbach

Software Engineer II

What are Favor Delivery Perks + Benefits

Favor Delivery Benefits Overview

Favor is proud to offer a wide range of benefits to team members. From medical, dental, vision, and life insurance to unlimited PTO (that's actually unlimited), discounts, commuter reimbursement, and mental health support, our goal is to provide benefits to team members that enable them to have a healthy life inside and outside of work. Explore all you can enjoy as a Favor team member below!

Culture
Volunteer in local community
Join fellow team members who volunteer across Texas.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
We have team members spread across Texas and beyond! Some work from the office, some from home, and some do a mix of both. No matter where you work, we foster an inclusive and flexible environment.
Remote work program
We have team members spread across Texas and beyond! Some work from the office, some from home, and some do a mix of both. No matter where you work, we foster an inclusive and flexible environment.
Diversity
Diversity employee resource groups
We offer a range of employee resource groups, including Somos@Favor, Moms@Favor, Femme@Favor, Dads@Favor, Black@Favor, Asians@Favor, Queer@Favor
Hiring practices that promote diversity
We hire using processes that eliminate biases against groups and individuals. We always aim to have team members as unique as the communities we serve.
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
Partner Guidance is a FREE benefit ALL Favor team members (medical-enrolled or not) and family members living in their household can use for help with any of life's concerns.
Financial & Retirement
401(K)
401(K) matching
Child Care & Parental Leave
Generous parental leave
Favor offers generous parental leave for both birth and adoption.
Family medical leave
Adoption Assistance
We offer reimbursement of eligible expenses for adopting parents as they grow their families.
Fertility benefits
Team members enrolled in select plans have access to fertility benefits for fertility treatment.
Vacation + Time Off
Unlimited vacation policy
Office Perks
Commuter benefits
We reimburse eligible commuting expenses monthly.
Free snacks and drinks
Some meals provided
Catered lunches are provided Tuesday and Thursday at our office.
Company-sponsored happy hours
Head on over to the bar at Favor HQ for drinks and good vibes every Thursday for Happy Hour. Cheers!
Onsite office parking
Onsite gym
Professional Development
Lunch and learns
Learning Labs are a diverse set of skill-building classes and workshops centered around personal and professional development.
Promote from within
Mentorship program
The Favor Intern(al)ship program allows team members to develop new skill sets and interact with other teams.
Online course subscriptions available

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