Our Opportunity:
Chewy is seeking a Merchandising Operations Analyst on the Catalog Systems team in Plantation, Florida. Catalog Systems sits within the larger Merchandising Systems & Services team (MSS), which is responsible for creating the systems, services, and process infrastructure for all Chewy businesses. The team’s mission is to be the backbone for Chewy’s Business/Category teams, helping win long-term customer trust, business growth, and profitability. We own the Pricing, Catalog/Content, and Vendor Systems & Services that have automation, product, program, and operational components.
The ideal candidate will provide a good mix of information systems and merchandising business process knowledge including data analysis, functional knowledge of catalog and/or ERP systems, and technical knowledge of underlying system data structures and processes. The ideal candidate is innovative, diligent, driven and demonstrates a high degree of ownership in all they do. These skills will be applied to item-level data across the Chewy catalog, ensuring accuracy and completeness, ultimately influencing the customer experience. Does this sound like you? If so, we would love to hear from you! Come join the Pack!
What You’ll Do:
- New Item Setup: Add new items to Chewy systems inclusive of communicating with brand partners to secure best in class content, performing careful quality analysis, importing data and digital assets, auditing for webpage content and completeness, etc.
- Serve as a domain expert independently coordinating a specific body of work/process in 1-2 areas. Complete work in this area, identify and eliminate risks, issues or potential defects, drive process improvements by building scale and automation, develop standard operating procedures, educate and partner with cross-functional customers, provide frequent data analysis insights, etc.
- Synthesize large quantities of complex data into usable/actionable information.
- Support ad hoc projects and initiatives involving Catalog systems and processes.
- Collaborate with technical teams to drive systems improvements and elegant analytical tools.
What You’ll Need:
- BA in Business Administration, Marketing, Retail Management, Finance or similar
- 2+ years of experience in a business systems or merchandising analytics capacity as a subject-matter expert
- Background in creating, managing to and improving metrics (KPI) using quantitative analysis
- Advanced experience with Microsoft suite products
- General experience using SQL queries and/or Tableau reports
- Demonstrated ability to work in a team environment
- Ability to think and react in a high-energy, fast-paced environment
- Good communication (verbal/written) and interpersonal skills to convey key insights from complex analysis in summarized business terms and an ability to effectively communicate with technical teams
- An entrepreneurial mentality and a driving passion to change, challenge, and improve processes
- Position may require occasional travel
Bonus:
- Relevant work experience using Python or R for data analytics
- Prior experience in Software Quality Processes and Atlassian Tools such as (Confluence, JIRA, etc.)
- Prior experience with ERP systems
- Proficient in SQL and/or Tableau
- E-commerce background is a plus
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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