Our Opportunity:
We are looking for a Merchandising Analytics Manager at our Boston, MA location to dive deep into promotions data, examining the factors influencing promotion-specific metrics such as promotion redemptions, new customer acquisition and reactivation, customer churn/retention, customer lifetime value, and promotion redemption patterns.
What You’ll Do:
- Identify areas of opportunities in promotion optimization and performance enhancement.
- Own regular reporting of business trends and patterns in the business and communicate with cross functional teams and senior leadership along with development of scalable dashboards in partnership with BI Team.
- Extract actionable insights to drive strategic decisions for the continuous improvement of the overall promotion program.
- Partner closely with enterprise data engineers to enhance existing data tables, develop new data tables and implement rigorous data governance practices.
- Partner with business analysts and data engineering teams to prioritize, QA, and release new data tables, metrics, and analytics solutions.
- Utilize advanced statistical methods and predictive modeling techniques to forecast promotion program growth and incremental revenue in partnership with data science team.
- Provide timely and accurate insights to support proactive decision-making in the evolving landscape of promotions.
- Work closely with category management, finance, marketing, operations, and product teams to align on key challenges of the promotion program, identify primary goals of the program and analytical needs.
- Provide analytical support for the development and enhancement of promotion strategies, ensuring synergy across the Chewy ecosystem.
- 10% domestic travel required.
- Telecommuting permitted.
What You’ll Need:
- Bachelor’s degree in Statistics, Economics, or a related field and 5 years of experience.
- Will accept Master’s and 3 years of experience.
- Experience must include 3 years in: advanced analytical skills and sharing key insights on promotional efficacy and customer behavior;
- SQL, advanced Excel (data connections, VBA, etc.), BI/visualization tools like Access, Tableau, Power BI, and executing complex data analysis;
- Python R;
- Data modeling in large data warehousing, data lake environment;
- Supply chain, inventory management, project management, data analysis & modeling, and trend forecasting;
- Proficiency in interpreting business metrics, executing complex analysis, and connecting multiple data sources to explain business performance;
- Understanding of Financial KPIs and P&L statement; and
- Managing cross-functional projects.
- Experience must include 2 years with writing analytical & technical papers.
- 10% domestic travel required.
- Telecommuting permitted.
- The position is eligible for the Employee Referral Program.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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