Menu Representative

Job Description - Menu Representative

North Macedonia

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.

Menu Representatives are responsible for building, maintaining, and optimizing Slice’s consumer-facing restaurant menus, including new menu builds, existing menu updates, and ID shop menu creation. They ensure menus are accurate, complete, and delivered on time to support a high-quality ordering experience.

• Build new menus, ID shop menus, and update existing restaurant menus accurately and efficiently
• Optimize menus to follow Slice best practices, ensuring clarity, consistency, and usability
• Create and configure ID shop menus according to onboarding and operational requirements
• Process menu-related cases within defined SLAs, ensuring timely and high-quality execution
• Identify and correct errors in pricing, categories, items, modifiers, availability, and menu structure
• Review incoming cases for completeness and flag missing, unclear, or conflicting information
• Collaborate with Sales, Onboarding, Operations, and other internal teams to resolve menu-related requests
• Monitor and support the initial setup of menus for new and ID shops to ensure readiness for launch
• Perform quality checks to confirm menus are customer-ready before publishing
• Use internal tools, documentation, and reporting to manage menu data accurately
• Maintain clear and detailed case notes for visibility and tracking
• Contribute feedback on tools, processes, and workflows to improve menu accuracy and efficiency
• Support special projects such as menu optimizations, audits, migrations, and system improvements
  

• The Winning Recipe 

• Good English written and verbal communication skills
• Excellent knowledge of American (specifically pizzeria) menus
• High attention to detail with a strong focus on accuracy
• Ability to manage multiple cases and prioritize work effectively
• Comfortable working in a fast-paced, SLA-driven environment
• 1+ year of experience in data entry, menu management, or a similar role preferred
• Strong problem-solving skills and ability to handle complex or incomplete requests
• Ability to follow established processes while adapting to evolving priorities
• Working knowledge of internal tools, Microsoft Office, and Google Docs
• Open to feedback and committed to continuous improvement
• Collaborative team player with a positive, professional mindset

The Extras

Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:

• A team obsessed with ping pong tournaments, pizza Fridays and summer parties!
• Company structure that encourages career development, strong career path in sales; you will be recognized for hard work
• Wellbeing + learning and development program

The Hiring Process

Here’s what you can expect from our hiring process if your candidacy progresses smoothly. We move quickly and strive for a fast turnaround from the final interview to the offer.

• 30 minute introductory meeting with your Recruiter
• 30 minute hiring manager meeting
• Offer!

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