IS Menards.com Systems Manager

Why Work for Menards?

• Profit Sharing & 401K, Paid Vacation & Holidays
• Team Member Discount
• Highly collaborative work environment
• Monday – Friday work week
• Pay based on experience

POSITION SUMMARY:

• Lead a staff of IT professionals and provide coaching and mentoring
• Provide strategic and technical guidance to the Developer and Software Engineer team to lead to their deliverables
• Own and oversee the overall design and architecture of the solutions being implemented within the team
• Ensure adequate coverage for support, releases, and on-call responsibilities
• Determine staffing needs; delegate work assignments to ensure support, maintenance and systems development is implemented according to specifications and standards
• Work on continuous process improvement and progression of the department standards and procedures with continual education and training of the department staff
• Ensure that sound testing procedures are in place and utilized for any production release of equipment or application
• Responsible for the project planning, documenting and implementation within the department
• Responsible for salary administration and performance monitoring of direct reports in coordination with the Director and CIO
• Enforce the corporate and IS Security Guidelines and provide feedback for improvements to this policy
• Ensure that team members are cross-trained in all application areas for which the team is responsible
• Properly evaluate appropriate vendor proposals and negotiate best value in coordination with the Director
• Build relationships with major consultants and vendors in order to facilitate key company initiatives
• Communicate in a timely manner with customers, supervisors, staff and peers; produce all management reports accurately on time
• Maintain current knowledge of new developments in the technology marketplace and communicate this knowledge appropriately; investigate options and help plan strategies to keep the company in the mainstream of information technology
• Responsible for strategic guidance, professional development and performance of direct reports in coordination with the Director
• Develop team leads into future managers; building sustainable leadership depth
• Ensure sufficient systems capacity and processing capability for organizational needs
• Follow and reinforce the “Menards Values” in all team members

• Proactively recommend processes, standards and procedures to prevent problems
• Identify problem trends early; develop and execute action plans to determine problems and implement; report any type of problems or potential problems to the appropriate management in a timely manner

• Plan and present strategy to meet the current and future needs of respective business areas and review with business user
• Ensure that project is correctly planned according to established methodologies and standards
• Ensure that project work plan is followed and is updated to ensure customer requirements are met in a timely manner and within allocated budget
• Maintain contact and communication with users, appropriate IS team members, directors and upper-level management

• Enforce all company and departmental standards and procedures to develop and support projects
• Coach and teach staff in proper use, continuous improvement and ongoing implementation of IS Standards and Procedures
• Responsible for all quality assurance of projects and project team members' assignments
• Balance scope, timeline, and technical risk to meet business outcomes

• Responsible for overall data security, confidentiality and prevention of unauthorized attempts to obtain corporate information, corporate assets or access to restricted areas; report all incidents to management
• Create and require non-disclosure agreements when applicable

• Maintain an in-depth knowledge of the user’s operations and key business rules to facilitate communication regarding requirements
• Meet with business users to evaluate and assess customer satisfaction
• Ensure Service Level Agreements are developed and met
• Analyze user enhancements and maintenance requests, determine priorities and possible solutions and assign resources to complete necessary changes 
• Ensure Team Leaders and other IS Professionals develop test plans and thoroughly test and debug all programs prior to implementation
• Provide technical guidance and escalation support as needed

• Other tasks as assigned by the supervisor

• Bachelor’s or Associate’s degree in a Computer Science, Computer Programming or MIS related field OR Equivalent work experience
• 5+ years of experience in IS
• 2+ years of management experience
• Experience operating production systems at scale
• Familiarity with CI/CD pipelines, automated testing, and release management
• Understanding of availability, monitoring, and incident response processes and tooling
• Excellent supervisory, management, and performance management skills; interpersonal skills; customer service skills; organizational skills; project management skills and knowledge of project management tools; and verbal and written communication skills
• Excellent analytical skills for problem determination and resolution
• Ability to successfully negotiate with vendors to provide service to the corporation
• Excellent object-oriented analysis and design skills, preferably in Java
• Solid knowledge of SQL, and object relational database design concepts and practices
• Must work within designated normal office hours assigned or required by work
• May be required to work overtime and provide on call support, including weekends and holidays 
• Required to carry cell phone at all times